SumUp Reviews in October 2026: User Ratings, Pros & Cons

What a joke of a company I order a…

What a joke of a company I order a point of sale lite on Saturday it said you will receive it within 2-3 day still waiting keep phoning and all I get is we can see it on the system and we have email the department to try find out what’s going on we will tell them to get in contact with you still not heard anything one person tryed to say it because I payed by Apple Pay and there waiting for Apple to pay them still waiting still waiting for it it is now 31/10/22 a week and 2 days and still ...

Absolute joke of a company promise you…

Absolute joke of a company promise you unlimited customer service and set up support before you purchase the POS. As soon as your on board all help goes out the window and your left with online agents who have not got a clue how there system works. Hours wasted, conflicting messages and no managers to speak to get definitive answers. If I had the chance again would pay the extra money and go with a bigger better POS supplier. Shambles.

Sum up my experience

Sum up my experience! Terrible is all I can say about this company. I had a £500 transaction made to my account that did not show then the next morning I received an email from sum up to say they are holding the transaction and could I provide information of the debtor that I provided same day via email I’ve since sent 4 emails and spoken to an advisor that said it was with the SPECIALISTS TEAM!! And high priority they will sort out within 24hrs… Now 6 days later still no money and have ...

I paid €90 with my credit card from India but recipient says he didn't received the money Yet

Hi, I am Devilal P V, I am from India , yesterday a deal was fixed for an instagram page and I paid €90 (Wednesday, Oct 26, 2022, 2:29:45 PM Code XZO9ZAATC5 ) to the sumup io link ends with b2c/QAB21HSY , but the recipient says he didn't received the money yet . The payment was successful and I also received an SMS from my bank that says My credit card is charged €90 . I paid with my credit card (name: Devilal P V ends with 7004).. I send an email to sumup but no reply yet.

I purchased machine and submitted my…

I purchased machine and submitted my documents for verification. Although it is mentioned on the site that it takes 72 hours to review the application, mine has been under review more than 2 weeks by now and there is no definite answer when I will receive a reply. Very disappointed with the customer service. Looking for alternative POS.

Recieved a card today that I absolutely…

Recieved a card today that I absolutely did not order. I have no account with sumup and my full name and address were on the letter. I want to know immediately how these people got my information. Any lack of direct contact and communication WILL be reported immediately

I purchased machine and submitted my…

I purchased machine and submitted my documents for verification. Although it is mentioned on the site that it takes 72 hours to review the application, mine has been under review more than 2 weeks by now and there is no definite answer when I will receive a reply. Very disappointed with the customer service. Looking for alternative POS.

I paid €90 with my credit card from India but recipient says he didn't received the money Yet

Hi, I am Devilal P V, I am from India , yesterday a deal was fixed for an instagram page and I paid €90 (Wednesday, Oct 26, 2022, 2:29:45 PM Code XZO9ZAATC5 ) to the sumup io link ends with b2c/QAB21HSY , but the recipient says he didn't received the money yet . The payment was successful and I also received an SMS from my bank that says My credit card is charged €90 . I paid with my credit card (name: Devilal P V ends with 7004).. I send an email to sumup but no reply yet.

Sum up my experience

Sum up my experience! Terrible is all I can say about this company. I had a £500 transaction made to my account that did not show then the next morning I received an email from sum up to say they are holding the transaction and could I provide information of the debtor that I provided same day via email I’ve since sent 4 emails and spoken to an advisor that said it was with the SPECIALISTS TEAM!! And high priority they will sort out within 24hrs… Now 6 days later still no money and have ...

Faulty readers

I have have had two sum card readers and both have for no reason just stopped working just out of warranty, they are not abused or damaged in any way, but they refuse to replace them. DO NOT BUY THE SUMUP MACHINES AS THEY JUST STOP WORKING. they will then offer you another but with a discount, suspicious how its always just out of warranty on two occasions