SumUp Reviews in October 2026: User Ratings, Pros & Cons

Very happy

Occasionally loose bluetooth and have to reset the box, but over all very happy with sum up - makes collecting clinic payments so much easier. Never issues with payouts & communication/ community is good.

Absolute quality bit of kit

Absolute quality bit of kit Easy to use The app is amazing It’s just a top, reliable and very user friendly item.

Using SumUp

I started using SumUp a few years ago and from the start they were very helpful. Every issue I had, I just called them up and it was solved within a few minutes. I have now received my new Mastercard and cannot wait to start using it.

Have used sumup for the last few years

Have used sumup for the last few years, I like being able to see that transactions are approved or declined instantly, as usual always prompt payment to my account

Terrible company - the machine is faulty and customer service are useless

I initially contacted in September 2022 about my faulty machine to get a replacement like for like (a 3g without printer) It is 14th November 2022 today and ive contacted live chat again and they said they need time to look into it. It has been 2 months and they are still debating whether or not to send a machine out, which I need everyday in order to take payment. Have lost lots of customers due to the poor service offered by this joke of a company. Terrible company - the machine is ...

Customers claiming charge backs & defrauding small business and SumUp doing nothing

I am a small hairdressing business. I had a customer who had a 4 hour service with me and I charged her nearly £100. The week before she had also canceled her appointment 8 hours before but I chose not to charge her the 100% cancellation fee. I rebooked the customer and she had the 4 hour appointment as stated above. The customer left and claimed the underneath of her hair didn’t look highlighted so I invited her back in for me to see and potentially alter her highlights. She said she ...

Sumup 3G device stopped working

My Sumup 3G device stopped working just over a year after it was purchased. I was told that it was out of warranty so I would have to purchase a replacement. I would have expected a longer warranty period that just 12 months. Not very impressed.

Sumup is really useful

Sumup is really useful. I use it in several charitable businesses. Things I like are its cost effectiveness for small transactions, and the lack of monthly charges. Also general ease of use and good management reporting.

Very good service and very easy to use

Date of experience: November 14, 2022

I’ve had my sun up reader for happy reader userabout 2…

I’ve had my sun up reader for about 2 years now best thing I ever bought so easy to use Rates are low for a card reader never had any issues in all the time I’ve had it I recommend it to other reader users