SumUp Reviews in October 2026: User Ratings, Pros & Cons

Easy to use

Easy to use, has all the features I need to send and record my Invoices.

Continue to be very happy ..

I have had a SumUp machine for the past 5 years and continue to be extremely grateful and happy with it

Good for very small business but not growing businesses

Taking payments via SumUp is ok, its works and the fee isnt too high. But the accounting side of the software is a nightmare. I have funds that come in from different areas for different services but the accounting reports doesnt show any reference number that relates to my sales, no customer name or customer email for me to balance my books. Spoke to SumUp who told me they couldn't give me this information due to GDPR which is ridiculous. Support team were very unhelpful with any kind of ...

I run a tv aerial company and have done…

I run a tv aerial company and have done for 30 years, I have been a customer of sum up for years and have found the card reader very helpful, I used to agree to let people bank transfer money to me but a lot of them forgot or were to busy which left me chasing money and using my time doing phone calls what’s let’s face it unpleasant. Using the sum up machine changes that , when I leave a job I know I’ve been paid, happy days SumUp are professional and trust worthy I would 100 per cent ...

A reasonably price service that’s…

A reasonably price service that’s simple with no hidden extras

It could be cheaper

It could be cheaper, it is also very difficult to contact someone to talk to

It's next day pay out and is always on…

It's next day pay out and is always on time

Good for very small business but not growing businesses

Taking payments via SumUp is ok, its works and the fee isnt too high. But the accounting side of the software is a nightmare. I have funds that come in from different areas for different services but the accounting reports doesnt show any reference number that relates to my sales, no customer name or customer email for me to balance my books. Spoke to SumUp who told me they couldn't give me this information due to GDPR which is ridiculous. Support team were very unhelpful with any kind of ...

Sumup machine needs improvement

Ok company, communication is good & helpful if you contact them (real people on the line) our money is in the bank within 2 to 3 days normally. However they lose 2 stars because I'm now on my 3rd terminal and I'm still having problems with this latest unit, I'm thinking of purchasing another but I think I've bought enough of them, I sometimes have to switch to my PayPal machine when this latest unit doesn't want to connect to either my phone or my be wife's phone, we have also 3 different ...

It could be cheaper

It could be cheaper, it is also very difficult to contact someone to talk to