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SumUp - New SaaS Software

SumUp Reviews in July 2025: User Ratings, Pros & Cons

Streamline payments. Grow your business.

4

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Starts from $0/month when monthly, also offers free forever plan

SumUp Reviews & Ratings

4

Very Good

Based on 4 ratings & 10049 reviews

Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terible

(1389)

Expert's Review

SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more

SumUp pros and cons

  • Easy integration with accounting and eCommerce platforms

  • Supports both in-person and online payments

  • No monthly subscription required

  • Low-cost, mobile-friendly card readers

  • May not suit complex restaurant or enterprise setups

  • Limited advanced POS features (e.g., detailed inventory, loyalty)

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Showing 6071-6080 out of 10049

T

Trudy

12/01/22

1 out of 5

0 Stars

Would give 0 stars but not an option! Would never recommend SumUp, customer service is non existence! In three years I have had four machines due to being faulty. The last one I had to buy and wait for a credit!! Now looking to switch providers.

S

SABA

12/01/22

1 out of 5

Very poor service..they do not know…

Very poor service..they do not know what they’re doing!

Y

Yaroslav

12/01/22

1 out of 5

Ban for review on Trustpilot

For almost 2 months, I contacted the support service of the sumup service in order for them to change the mobile number of my account at my request. I passed all the verifications, followed all the instructions that the sumup service support sent me. Yesterday I wrote a review on trustpilot and today I received this email from sumup support: "We deeply regret that we’re unable to continue our working relationship together, and we’d like to offer our sincerest apologies for any ...

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H

Hannah

12/01/22

1 out of 5

Slow delivery and useless agents who fob you off

Ordered my card reader a week ago, was told delivery would be 2-3 days, now a week on and royal mail tracking hasn't updated since Friday, Royal Mail don't even have the item yet but advisors have told me it would be "guaranteed" to be delivered by Monday, then Tuesday, then Wednesday, now on Thursday and have had to order one from Currys instead (cheaper too!!). If the advisors would simply listen to me or had checked the tracking, they would see that the item clearly isn't on its way to ...

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T

Trudy

12/01/22

1 out of 5

0 Stars

Would give 0 stars but not an option! Would never recommend SumUp, customer service is non existence! In three years I have had four machines due to being faulty. The last one I had to buy and wait for a credit!! Now looking to switch providers.

CM

Centre Manager

11/29/22

5 out of 5

I am very grateful for Natalia

I am very grateful for Natalia who attended to us so efficiently and sorted an issue which was pending for a month despite several phone calls and emails with others. She dealt with it immediately and speedily which is very much appreciated.

M

Martin

11/29/22

5 out of 5

In 1 day full service and help

In 1 day full service help, kindness, speed, working solution. I offer to everyone, it is better than any concurrents.

JH

Jeni Holness

11/29/22

5 out of 5

RECOMMENDED I use Sum Up for my craft fairs and…

I use Sum Up for my craft fairs and find it very useful. Easy to use, convenient, uncomplicated. Highly recommended.

BP

Brunswick Park PTA

11/28/22

5 out of 5

Great service, good product

Fast response customer service, tailor solutions to specific request. Easy to use.

CB

Carla Bennett

11/28/22

5 out of 5

Excellent customer services and speedy…

Excellent customer services and speedy response to resolving issues.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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