SumUp Reviews in July 2025: User Ratings, Pros & Cons

If I could give no stars I would.

If I could give no stars I would. The app is full of errors, doesn't work, phone support is useless, email support never responds. I am just hoping I will get back my money once I return the device. Avoid this company, it's a joke! Responding to comment below: I have already responded to all your support emails, they were unhelpful and did not address my issue. I received the Sum up device today and I will be returning it without opening. I hope my refund will arrive too.

Selling online via SumUp shop

I find Sumup so easy to use compared to other online or portable payment systems. I recently tried to set up a link on my website to sell a service through another platform, and found it so difficult, requiring writing code etc, which failed. I then just set up a Shop on SumUp and sent my link there instead, and it is so simple !! All very easy to manage. Thanks

Using Sum up is great experience easy…

Using Sum up is great experience easy simple and great support

Hi sumup support team is very very helpful and they short out my query very quickly

Hi Good evening sumup support team very helpful and short out my query very quickly and very good supportive and excellent service

No problem

No problem, fast support and helpful ++++

Support staff very patient and kind

The support staff was very patient and kind and solved my problem. Excellent service!

I don't like the fact that i had to…

I don't like the fact that i had to wait 4 days before they could resolve my issue and I believe they can improve in the side of getting back on time to their costumers

Very poor service..they do not know…

Very poor service..they do not know what they’re doing!

Ban for review on Trustpilot

For almost 2 months, I contacted the support service of the sumup service in order for them to change the mobile number of my account at my request. I passed all the verifications, followed all the instructions that the sumup service support sent me. Yesterday I wrote a review on trustpilot and today I received this email from sumup support: "We deeply regret that we’re unable to continue our working relationship together, and we’d like to offer our sincerest apologies for any ...

Slow delivery and useless agents who fob you off

Ordered my card reader a week ago, was told delivery would be 2-3 days, now a week on and royal mail tracking hasn't updated since Friday, Royal Mail don't even have the item yet but advisors have told me it would be "guaranteed" to be delivered by Monday, then Tuesday, then Wednesday, now on Thursday and have had to order one from Currys instead (cheaper too!!). If the advisors would simply listen to me or had checked the tracking, they would see that the item clearly isn't on its way to ...