SumUp Reviews in October 2026: User Ratings, Pros & Cons

Dealt with matter (faulty card reader)…

Dealt with matter (faulty card reader) quickly great customer service

They won’t release our funds

Two days ago we were paid a large sum of money by credit card via SumUp. It was our first time using the service for our business - we operate an Airbnb style accommodation and the client was booking directly with us. Despite contacting SumUp several times a day I have had to submit verification documents even though we are a legitimate company and explain myself again and again to the bots 🤖 who speak with you through their messaging service. The verification process has worn me out. No ...

Had a issue with my card reading giving…

Had a issue with my card reading giving a fault of incorrect password. Tried repeatedly to fix the issue with sumup. Kept on getting fobbed off by different operators and still couldn't withdraw my money. Overall bad experience and I have no faith with the company going forward

I am a small business working mobile…

I am a small business working mobile and this service allows me to pick up my income without going to the bank. It allows my elderly clients peace of mind that I can take my payments with card payments.

Worst company to deal with for a top up…

Worst company to deal with for a top up card account, I have a business account with this company and I requested to change my phone number, I have sent over all the details required even being a existing clients for nearly a year and have taken a week and still not changed it, I have a business to run and accountants & services to pay for yet I just hear the same thing from them!! Will be closing my account once I withdraw my funds, Avoid this company! ***UPDATE - AFTER HAVING MY DETAILS ...

Enjoyable experience with SumUp

I was taken seriously and the people that I had discussions with were competent and very polite which made it very easy to solve my queries. Many thanks and I can only recommend SumUp to everyone. Charles Duncan Aqua Vitalis Ltd.

IF your business is Installations, construction and deposits, SUM UP is not a good choice

If your business has deposits for work rendered, such as installations, construction, etc, DO NOT USE Sum UP. They choose to withhold your payment, even though your customer has approved the payment, until proven completion of the project. Which means they could be withholding your payment for weeks or even months. They are not just a credit card processing company, they try to manage your customer payments. The amount of paperwork they require for an account 2xs the amount to get a bank ...

Two machines for two years, never worked

I’ve had two machines in my business for over two years. I honestly don’t think we have ever been able to compete a purchase using the machines. Account all up to date and have followed customer support advice. Personally I’m not happy with the system overall.

I requested to change owner/controller…

I requested to change owner/controller details, and was carried out within two days very pleased

Unwanted card

I have received a sum up Mastercard which was not requested and can't find a way of cancelling it. Can you inform me how you got my details and can you delete them from your records and cancel the card.