SumUp Reviews in October 2026: User Ratings, Pros & Cons
Streamline payments. Grow your business.
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 5881-5890 out of 10049
PM
P M Lee
01/28/23
Not that simple to set up
Extremely disappointed with the set up. It's so complicated. On the terminal set up even if you entered the correct email address and password it kept displaying "internal error". Still unable to use the terminal to take payments.
R
Robert
01/27/23
USELESS and IRRESPONSIBLE BANK
I've transferred a sum of money from my partners Natwest account to my SumUp Business Account. A WEEK has passed with nothing but excuses, yet SumUp have yet to credit the account. 'It can take 3 days' - ok, we're on day 7. We need the transaction code from Natwest (sent 6 days ago), NOTHING. Not only are they HOPELESS and IRRESPONSIBLE with my MONEY - they're APPALLING at servicing their client. Every contact is by me - every complaint or investigation is launched by ME. They're ...
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CM
Coral McEwen
01/27/23
Instant support setting up
I have just bought the card reader and needed some clarification when registering it. I sent an email late at night and there was a personal reply first thing the next morning answering all my queries. You can't ask for more. Thank you to the customer service team.
R
Robert
01/27/23
USELESS and IRRESPONSIBLE BANK
I've transferred a sum of money from my partners Natwest account to my SumUp Business Account. A WEEK has passed with nothing but excuses, yet SumUp have yet to credit the account. 'It can take 3 days' - ok, we're on day 7. We need the transaction code from Natwest (sent 6 days ago), NOTHING. Not only are they HOPELESS and IRRESPONSIBLE with my MONEY - they're APPALLING at servicing their client. Every contact is by me - every complaint or investigation is launched by ME. They're ...
Read more
DK
David Kreft
01/26/23
the email support works
After submitting my request I received a follow up acknowledgment to verify the request and the request was completed within 12 hrs.
L
LP
01/25/23
the player broke down due to technical problems and given the expiry of the warranty I have to buy it again as suggested by the assistance. Incorrect behavior as this eventuality is not clearly indica
more fairness towards the customer
G
geraldine
01/25/23
Slow slow slow reaction in fraud
Looks like this company isn't in any hurry getting back to customers that have been a victim of fraud
HC
Helios Centre
01/25/23
Forth time card reader needs replacing
Fourth time the 3G+ reader needs replacing. Battery drops within minutes of disconecting charger and then power cycles turning on and off so cannot be used. Often cycles even when plugged in. Sumup say they wont replace it again. Update: they have now replaced it again without charging.
DJ
Deborah Jackson
01/25/23
Great service from customer service
Great service from customer service. Very professional indeed. Able to support me in a positive way.
L
LP
01/25/23
the player broke down due to technical problems and given the expiry of the warranty I have to buy it again as suggested by the assistance. Incorrect behavior as this eventuality is not clearly indica
more fairness towards the customer
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].