SumUp Reviews in October 2026: User Ratings, Pros & Cons

Después de comprar un equipo TPV para…

Después de comprar un equipo TPV para un negocio bajo presión del vendedor (Benjamin) asegurándome que lo podia cancelar si ocurría algún problema. Por razones ajenas no pude seguir adelante con este negocio. Por lo que dos horas mas tardes de hacer el pedido llame para cancelarlo explicando mis motivos. después de intercambiar correos con robots durante una semana, sigo sin tener una respuesta clara excepto el correo de hoy, en que me preguntan que donde quiero recibir el equipo. ...

Very fast response to the supportquery…

Very fast response to the supportquery and the Problem was also prmtly resolved.

Después de comprar un equipo TPV para…

Después de comprar un equipo TPV para un negocio bajo presión del vendedor (Benjamin) asegurándome que lo podia cancelar si ocurría algún problema. Por razones ajenas no pude seguir adelante con este negocio. Por lo que dos horas mas tardes de hacer el pedido llame para cancelarlo explicando mis motivos. después de intercambiar correos con robots durante una semana, sigo sin tener una respuesta clara excepto el correo de hoy, en que me preguntan que donde quiero recibir el equipo. ...

Invoice drama

SumUp offers invoicing feature. Regretfully, in the last 3 months, this feature is flawed and the invoices do not reach clients ...

Kindness and professionality

Kindness and professionality - my request was resolved quickly and efficently. Thanks

It’s a good thing if you are in one…

It’s a good thing if you are in one place and have access to the internet but if not it not worth the expense. I think your response isn’t worth the time it took to write.

It’s a good thing if you are in one…

It’s a good thing if you are in one place and have access to the internet but if not it not worth the expense. I think your response isn’t worth the time it took to write.

Really awful customer service

Really awful customer service. SumUp are great until something goes wrong, then they are MIA. We are a small non-profit and have lost over £4,000 of revenue due to avoidable issues and poor support, such as a service failure (which only occurred due to bad compliance process) with resolution on hold for three weeks because the person assigned was on holiday, and a failed card machine now and after 6 calls (they hide their support number but you can find it online) and 5 emails, no progress. ...

Not that simple to set up

Extremely disappointed with the set up. It's so complicated. On the terminal set up even if you entered the correct email address and password it kept displaying "internal error". Still unable to use the terminal to take payments.

Really awful customer service

Really awful customer service. SumUp are great until something goes wrong, then they are MIA. We are a small non-profit and have lost over £4,000 of revenue due to avoidable issues and poor support, such as a service failure (which only occurred due to bad compliance process) with resolution on hold for three weeks because the person assigned was on holiday, and a failed card machine now and after 6 calls (they hide their support number but you can find it online) and 5 emails, no progress. ...