SumUp Reviews in October 2026: User Ratings, Pros & Cons

The customer service is nonexistent…

The customer service is nonexistent After depositing £3000 They informed me that i was being investigated and to prove who I was all questions were answered a week ago the money still has not appeared and no response to my many emails, I believe I have been scammed

Up graded to the new Solo+printer

Up graded to the new Solo+printer, and very happy with the results. Battery life is better than the older version, but is not quite enough to get thru a day without worrying if it'll make it. But it will recharge from the solar power brick I use. It has not let me down (yet!) although the hunt for a signal can be slow. I'm learning to be able to lock it to a WiFi channel, and suspect I should be able to lock on to phone signal too. I have been in locations when my sumup has been slowly ...

The zero service could not resolve a…

The zero service could not resolve a minor issue from last two months I'm chatting don't go waiste of time

Dreadful service

Ordered a handset but had to return (unopened). I was informed that I would receive a full refund. I emailed proof of postage. Now, three months later, I’ve had no refund, no response and heaps of frustration! When I phone I’m told to email, when I email I’m told that I’m emailing from the wrong email address! Shockingly bad service. Save your money and sanity and go elsewhere. Update: as you can see below I've received a reply. Again, makes no sense. What "reference"? I don't have an ...

Dreadful service

Ordered a handset but had to return (unopened). I was informed that I would receive a full refund. I emailed proof of postage. Now, three months later, I’ve had no refund, no response and heaps of frustration! When I phone I’m told to email, when I email I’m told that I’m emailing from the wrong email address! Shockingly bad service. Save your money and sanity and go elsewhere. Update: as you can see below I've received a reply. Again, makes no sense. What "reference"? I don't have an ...

The zero service could not resolve a…

The zero service could not resolve a minor issue from last two months I'm chatting don't go waiste of time

Absolute scam!

Absolute scam! Registered my machine for a community event, all was working well and they paid the first amount into the bank account and they are now holding a measly £47 and requesting documents even though it states you can make up to £5000 before you need to provide documents. Stealing from a nonprofit community group, shame on you! I just want them to pay the £47 then close my account but I think this is impossible. I keep getting the same generic email and customer service is useless ...

I've never had such a rip off service…

I've never had such a rip off service in all my business days , they keep adding vat to a sole traders account and when you get in touch they act half soaked . Absolutely steer clear they sound cheap but rip you off you have been warned do not join sum up.

I've never had such a rip off service…

I've never had such a rip off service in all my business days , they keep adding vat to a sole traders account and when you get in touch they act half soaked . Absolutely steer clear they sound cheap but rip you off you have been warned do not join sum up.

Absolute scam!

Absolute scam! Registered my machine for a community event, all was working well and they paid the first amount into the bank account and they are now holding a measly £47 and requesting documents even though it states you can make up to £5000 before you need to provide documents. Stealing from a nonprofit community group, shame on you! I just want them to pay the £47 then close my account but I think this is impossible. I keep getting the same generic email and customer service is useless ...