SumUp Reviews in October 2026: User Ratings, Pros & Cons
Streamline payments. Grow your business.
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 5631-5640 out of 10049
TW
Tracy Walker
05/07/23
Device Blocked!
Device Blocked! Today my card reader displayed a Device Blocked message. After contacting support I was told it had been roughly handled, dropped or tampered with (it definitely had not!) and that I need to buy a new device! No other options just 15 minutes of my time I will never get back. I will happily buy a new device but most certainly not from Sum Up!
TW
Tracy Walker
05/07/23
Device Blocked!
Device Blocked! Today my card reader displayed a Device Blocked message. After contacting support I was told it had been roughly handled, dropped or tampered with (it definitely had not!) and that I need to buy a new device! No other options just 15 minutes of my time I will never get back. I will happily buy a new device but most certainly not from Sum Up!
EA
Elisa Albuquerque
05/04/23
I have a small business and Sumup never…
I have a small business and Sumup never let me down, plus now I have my own online shop with Sumup Store which is amazing giving me a lot of more sales. Super recommended 😁
JS
Jumping SHIPS UK
05/03/23
Rubbish company BEWARE
I bought a terminal as an emergency through Amazon speedy delivery. Received it Friday, had trouble setting up profile, contacted support to speak to a stupid bot! Sent email Saturday, heard nothing over bank holiday despite support saying it would be sorted Saturday. Received a reply to email on Tuesday so they obviously don’t work bank holidays despite the fact that retailers do! Sent 2 emails since, it’s now Wednesday afternoon. Just about to package terminal backup and return to Amazon ...
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JS
Jumping SHIPS UK
05/03/23
Rubbish company BEWARE
I bought a terminal as an emergency through Amazon speedy delivery. Received it Friday, had trouble setting up profile, contacted support to speak to a stupid bot! Sent email Saturday, heard nothing over bank holiday despite support saying it would be sorted Saturday. Received a reply to email on Tuesday so they obviously don’t work bank holidays despite the fact that retailers do! Sent 2 emails since, it’s now Wednesday afternoon. Just about to package terminal backup and return to Amazon ...
Read more
JP
Jorden Parnell
05/02/23
Avoid
Make themselves sound like the bees knees but far from. Used SumUp across my businesses for years and have always recommended them. Until they decide to shut my account down (which I am a LTD business) early morning saturday when their support isn’t helpful as it’s a bank holiday weekend. Spent the weekend sorting out what they want. Verified I exist then just got an email saying my account has been terminated. Lost out on sales due to their poor organisation skills and crap customer ...
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N
N/A
05/02/23
Multiple issues with the online store
Multiple issues with the online store. Failed transactions and repeatedly told its the bank's fault, even though it's multiple banks and vendors. Customer service has been appalling and dismissive. I pointed out we are losing customers, and was told I would be contacted. 4 days later, multiple failed transactions, multiple customers lost... no contact. Have also had a payment in sales report not appear in the online store orders. So I can't contact this person, can't let them know I've ...
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JP
Jorden Parnell
05/02/23
Avoid
Make themselves sound like the bees knees but far from. Used SumUp across my businesses for years and have always recommended them. Until they decide to shut my account down (which I am a LTD business) early morning saturday when their support isn’t helpful as it’s a bank holiday weekend. Spent the weekend sorting out what they want. Verified I exist then just got an email saying my account has been terminated. Lost out on sales due to their poor organisation skills and crap customer ...
Read more
N
N/A
05/02/23
Multiple issues with the online store
Multiple issues with the online store. Failed transactions and repeatedly told its the bank's fault, even though it's multiple banks and vendors. Customer service has been appalling and dismissive. I pointed out we are losing customers, and was told I would be contacted. 4 days later, multiple failed transactions, multiple customers lost... no contact. Have also had a payment in sales report not appear in the online store orders. So I can't contact this person, can't let them know I've ...
Read more
HE
h evans
05/02/23
The customer service is nonexistent…
The customer service is nonexistent After depositing £3000 They informed me that i was being investigated and to prove who I was all questions were answered a week ago the money still has not appeared and no response to my many emails, I believe I have been scammed
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].