SumUp Reviews in October 2026: User Ratings, Pros & Cons

SCAM ALERT ⚠️📢

Avoid this company at ALL costs!!! Everything was going fine for a few months until I started getting fraud attempts on my account with someone trying to purchase a £600 Juicer using my account, luckily I didn't have that much money in it. So was advised to change my password and a new card sent out. A day later 2 attempts were mad again this time it was Netflix payments, so basically the account was still unsecured from fraud. Then 3 days later someone from Sumup called me a black guy with ...

Terrible device do not use!!!

Terrible device do not use!!!! Randomly just showed "device blocked please contact support" when nothing has happened. Absolute scam and no point in getting this, JUST GET A ZETTLE or other device.

Stay away if you are serious about your business

Absolutely horrible company to deal with. Please do not fall for their glossy literature, website, advertisements or branding. The hardware itself (the card reader machine) is not fit for purpose for any serious business owner. We ordered a 3G enabled stand-alone card machine at the cost of £154.80, it literally took 1 payment and broke down in terms of the software or its ability to take further payments even though everything was set up and okayed beforehand. As we are an events company, ...

Avoid absolute crap ,

Avoid absolute crap , it’s un activated as I had to use a different email , I am not going to put my details on a open site . If you bothered to check with my name I have three accounts with you for three separate businesses, which entails using 8 card readers .The issue I have is with a brand new card reader I purchased that is broke . I have sent a video and all the rest and have heard nothing . You are selling inferior products that when they go wrong people have to jump through hoops ...

NOT GOOD AT ALL

Ordered a card reader from them on the 28th April with 2/3 working days delivery time and as of yet 10 May, I still havent recieved it. I have contacted the online chat centre repeatedly only to told it will be with you ASAP - which means nothing... Not happy and will be asking for a refund via my payment method.

Super bad customer service

I have been trying to get a missing receipt for the bookkeeping purposes from them for almost a month now. They stopped replying to my follow-up e-mails and instead just decided to ignore me. Thank you for nothing, Sumup! :-(

Refunded

SumUp did finally pay refund, after a quite stressful customer experience

SumUp waste of got a business to run…

SumUp waste of got a business to run keeps letting me down not connect to my phone waste of time

Very disappointed

Very disappointed. The new Sumup Solo (with printer) is absolutely rubbish and not fit for purpose. It's totally impractical in a busy retail environment. I reported an issue with mine as it would not automatically print receipts and I no longer had a printer icon on my screen to change the settings. I was told it was being referred to their technical department but that was over 10 days ago and I've heard nothing. I'm also concerned that I've heard nothing about fulfilling my PCI compliance.

Very disappointed

Very disappointed. The new Sumup Solo (with printer) is absolutely rubbish and not fit for purpose. It's totally impractical in a busy retail environment. I reported an issue with mine as it would not automatically print receipts and I no longer had a printer icon on my screen to change the settings. I was told it was being referred to their technical department but that was over 10 days ago and I've heard nothing. I'm also concerned that I've heard nothing about fulfilling my PCI compliance.