SumUp Reviews in October 2026: User Ratings, Pros & Cons

Yes very helpful

Date of experience: September 09, 2023

Great when it works, customer service sucks

Tried to setup an account for my local scout group. Profile appears to have been corrupted during setup - 2 agents over an hour couldn't suggest anything other than "try another browser" - then told me no option to setup another profile. Still waiting to hear how they will remove my details from this "corrupted" profile.

Account blocked since 4 days!!!!!

Hello! Horrible experience with Sumup. A very good friend recommended this application to me and everything worked perfectly first days but I have had my account blocked for four days and I cannot receive payments or transfer my money to my bank. They asked me by email to explain my business model and a transaction, I did and still have no response or solution. I have contacted by chat during these days and I still have no solution. I need my money (€200) that they have blocked in the app. ...

Simple to set up and use

We use Sum up to collect fee at our golf society outings. Very simple to set up and use and we have had no issues in the 3 years we have been using it.

Difficulty with set up process

It was incredibly difficult to correct a phone number which was inserted incorrectly. In the end I had to cancel my contract and start again No useful instructions were supplied with the card reader and these had to be requested from "support" This took several days

No complains department for end user.

I went to a shop here locally and they had this sumup Air payment machine and the guy said the company charges one pound extra if the payment is less than 5 Pounds. Tbh its not about a quid or 10 its about right and wrong. So i tried contacting the company to clarify wether the information I received is legit or not and i cant find any contact details whatsoever. A big site and wireless payment machines all over the place but no phone number or contact for complains. Disappointed.

Card machine lost, SumUp no help at all

Card machine has not been delivered and SumUp refuse to help in any way. Their customer service is useless. UPDATE - this review has prompted a response and they have now sent out a replacement. Will update my rating accordingly, and thanks to Benjamin for sorting, but initial response from SumUp was incredibly poor.

Card machine lost, SumUp no help at all

Card machine has not been delivered and SumUp refuse to help in any way. Their customer service is useless. UPDATE - this review has prompted a response and they have now sent out a replacement. Will update my rating accordingly, and thanks to Benjamin for sorting, but initial response from SumUp was incredibly poor.

You didn’t answer my gmail and…

You didn’t answer my gmail and telephone call I sending my ID proof 17 days ago but still in progress I can’t take money out can you please help me …!

RUBBISH COMPANY!!!!

I'm disgusted with this company and I do beleive there is fraud involved with this company as I've been talking to them back and forth about the same situation. My funds have not come into my bank account and I've asked about this over 100x and they have told me they have sent over the funds which they actually haven't. I've also returned their card machine which I have proof for and instead of giving me money they had taken out money from my bank account. PLEASE DONT TRUST THIS COMPANY ...