SumUp Reviews in October 2026: User Ratings, Pros & Cons

Not recommended.

Not recommended. I have been using SumUp for around a year for an event company. The machines started to break right before a large event. I rang up SumUp and asked for help - they said to purchase the machines locally and they will then refund me as they were still under warranty. I am now 6 months down the line with no refund. Countless emails, phone calls etc. I have now tried to ring customer service to be told after months of talking to them trying to resolve the issue that they can't ...

Attrocious customer service. AVOID AT ALL COSTS.

The service this company provides is okay, when it's working. However don't use the included 'bank account' that they give you to receive transfers - as because they are based overseas, any major UK bank sees the account as fraudulent and warns people not to transfer money to it. (Confirmed by my customers). Not very professional. When I rung customer service their response was basically "yes we know, and that's tough". Appalling service. Then later on I had a request to verify a security ...

Avoid this company

Avoid this company. Their card readers are designed to automatically be blocked after sudden small drops, changes in temperature, or even just if the customer puts the card in a bit roughly, or if it hasn't been charged for a while. Once this has happens the reader is impossible to use again. There is a message on the screen telling you to contact support, and if you do they tell you, essentially, 'tough' and that you have to get a new device. Feels like a transparent attempt to sell more ...

Appalling - lost me as a customer

Appalling. Reader just stopped working - no damage, no incident - just stopped working after 2 years of occasional use. Sumup's response has been appalling. Firstly not wanting to know or care because it was out of warranty. Then actively trying to sell me products to try to resolve it rather than dealing with the issue. Guess what guys - you've lost a customer.

I don’t often review as I don’t get the…

I don’t often review as I don’t get the time but I feel these are worthy of a review, I have used them for ages and payment into your account is fast usually they next day and they take minimal for each transaction wouldn’t use anything else ! Portable for shows and in store and the invoices are great to get people paying so I also subscribe to that too and all genuinely works well !

sumup device blocked

device blocked. please contact support [0105000000] no hacking or manipulation. no guarantee. no repair. no support. no new device. no fun 1solution: YT - how to fix a sumup keine Fremdeinwirkung oder Manipulation von außen. keine Gewährleistung. keine Reparatur. kein Ersatz. kein Support. kein Spaß. 1Lösung: YT - how to fix a sumup

Can't figure out how it works

Date of experience: September 09, 2023

Terrible product and service

Terrible product and service. It all seems great at the start and it seems worth while purchasing the machine out right because you have no monthly payments right? Well imaging when every year (just after warranty expires) you get an error code and the device is dead. And guess what……you have to buy a new one!! This time it went down on a busy Saturday. I still have not had the issue rectified or heard back from sumup. I have lost a lot of money through this. DO NOT RISK IT!!

Great service

We are a charity and use sum up to transactions generated in our bar and from on the door ticket sales to our events. We have been with SumUp for about three to four years and are really happy - easy to use, great reporting, fast payments

Amazing great

Date of experience: September 09, 2023