SumUp Reviews in October 2026: User Ratings, Pros & Cons

I have ordered a sum up debit card for…

I have ordered a sum up debit card for my terminal three times they have ordered this card and still not arrived It took 9 months to change my address and 9 months to get the bank details changed What a total waste of time very poor service service Won't recommend to my friends

Very good customer service so far

Very good customer service so far. Money paid on time. Nice polite and friendly people on the other side of the line. Please keep it up and don't let your standards drop.

Poor, avoid!

Initially we were happy with our experience with SumUp. Although signing up was a bit of a hassle the machine worked well for our purposes. However our SumUp Air machine which we have had for 15 months suddenly stopped working yesterday for absolutely no reason. I managed to chat with an agent from SumUp online, who said the only reason the machine would go wrong is if it wasn’t looked after and proceeded to accuse me of dropping the machine which is not the case. Unfortunately for them ...

Thieves!!!

Update: Your apologies are now worthless, and I will not return the money you are making me lose. I do not accept any more apologies from you! I want my money back, period! I am glad you fully understand what the issue is! Would be nice if you would let me know too? To further investigate what? In any case, you should be being investigated for fraud! 12/09/23 We opened a bank account On the 3rd of October, 2023, we transferred from our personal account to the business. Sumup account. £500 ...

Terrible, stops working so quickly.

I have been using sum up for years. I have had 3 devices from them. The first one lasted a while as we only used it a couple of times a year. Then after covid we were using it more regularly and it stopped working. So we bought a new one. At the start of an event this year we turned it on and it forced an update and just never worked again. So we bought a new one. 6 weeks later it will be at 90% battery and then just suddenly drop to 1% with no warning (and you can't take payment until it ...

Absolutely Disgusting Customer…

Absolutely Disgusting Customer Service!!! I completed the original sign up verification process and provided all necessary identification. A couple of weeks later SumUp requested a further copy of identification and just froze my card reader and ability to transfer funds. I provided the ID within 24 hours. Ten days later and account still frozen without any communication from them. I have message them on Facebook, rung and emailed them over a dozen times with no decent response. The ...

Wasted £44.99 on their card reader

Bought a £44.99 machine. It was supposed to be quick and simple to set up. It wasn’t. It simply didn’t work. Contacted support and spent 3+ hours trying everything to make it work, before deciding to just close my account and delete the app. Repeatedly said: Transaction declined An error occurred during the transaction process Please try again This card has not been charged. That’s what it said, no one could help or advise what to do in 3 hours. I decided to close my account and try to ...

Unexpected Account Closure: A Disruptive Roadblock to My Business Endeavors

The email from SumUp informs me that my account has been permanently terminated. This news came as a shock, as I have been operating my business within the bounds of the law and have a legitimate website, complete with the necessary banking connections, all under my name. This account closure has thrown a significant obstacle in my path, just as I was gearing up to launch my business. It's disappointing that despite my efforts to conduct a legitimate operation, I find myself in this ...

No Communication From This Company

Signed up with Sumup to take card payments. I signed up to sum up one where you get next day payments and cheaper transaction fee. Got machine on time which is good. Took a payment of nearly £2000 expecting the money next day never happened. Been in touch multiple times only to be told your account is suspended please wait for email. Call center workers are lovely but no help if you want to know where your money is. Complete lack of communication from this company regarding my money. Feel ...

The worst customer service I had to…

The worst customer service I had to deal with. The £5,000 transaction limit is causing my business and I provided all the required information to Sumup and they can't sort it out. The customer service is not helpful, they have no idea how to solve the problem! Avoid Sumup!!!