SumUp Reviews in October 2026: User Ratings, Pros & Cons

A lack of a procedure to handle the death of a SumUp account holder.

My partner who was a sole trader with a SumUp account, died on 5th October. I informed SumUp of her death and that I was the Executor of her estate. I also said I intended to continue to trade using her trading name. Because she was a sole trader, her bank froze her business account so no money could be paid into the account including SumUp (sales) payments. At the end of October, in response to a request from SumUp, I provided a comprehensive package of documents in support of the ...

Terrible

Terrible. Mastercard keeps being declined even with plenty of money in account. SumUp said card may be faulty, its been 7 weeks now since mew card and then a 2nd new card sent out and haven't received either yet. SumUp aren't interested in customer service, they just want your money.. I will be sourcing a new card payment company as SumUp are just the worst. UPDATE: Now 10 weeks, still no card and Sumup certainly don't like anyone complaining, they have advised that I may be better finding ...

Tom's Customer Service is Top Notch!

We have used this company for a while and their general service and product offering are quite good. However, what I think makes them stand out is their direct customer support. Tom Savage has been super helpful and persistent with looking into an overcharge. Small business owners have very little time to spare and so working with Tom is a joy - making my life easier. Thank you Tom.

Easy to use quick payout

Date of experience: October 27, 2023

Easy to use quick payout

Date of experience: October 27, 2023

Tom's Customer Service is Top Notch!

We have used this company for a while and their general service and product offering are quite good. However, what I think makes them stand out is their direct customer support. Tom Savage has been super helpful and persistent with looking into an overcharge. Small business owners have very little time to spare and so working with Tom is a joy - making my life easier. Thank you Tom.

Poor reader and service

I have had my reader less than a week and used it three times. It was low on charge so I plugged it into charger and the display went from "sumup" to " Device blocked" Sumup support are saying it's been dropped, well I challenge them to find one little scratch or mark on this brand new reader....!!! Have sent 5 emails now after Hours on online chat, and still no offer of a replacement. Just keep asking for more information, even though I have supplied all they have asked for. Very poor ...

Worst ever waste of space company

purchased a sum up solo and printer in September 23 lasted 2 weeks before it was blocked , they tried telling me it had been thrown about after some back and throwing they replaced it. The new w one is now blocked not even had chance to use it , sum up says its out of warranty. worst crap company ever keep away

Currently disputing a transaction

Currently disputing a transaction. A bailiff took my card physically of mu personnel and took payment for a debt that was not in my name. I had a crime reference and currently no update. My business has ceased until I get these funds back.

Sumup Air new models faulty

I have had my Sumup Air for over a year. It never worked properly. I had huge issues connecting to my new iPad. I borrowed an older model from a friend, which worked flawlessly. After contacting support, I was sent a replacement unit and I was told it would work. Unfortunately, I had the exact same issue. I noted that the two units I had were a newer model and asked support to send me the older model, which I had confirmed worked. They actually just sent me 2 more of the new model. Neither ...