SumUp Reviews in October 2026: User Ratings, Pros & Cons

Unsatisfactory response when I reported fraud using their service

Just been contacted by a random person who has noticed an unrecognised charge to their card. Their bank statement shows that the payment was taken by "Sumup **MYNAME**" with my phone number showing as the point of contact for the transaction. My business has an account with Sumup but it has never been used. The payment was taken from a different Sumup account as there are still no transactions showing on mine. Also, the transaction has my name on it, not the name of my business. I contacted ...

Second time in two months that our…

Second time in two months that our SumUp Solo machine has broken. Nothing has happened with it. Not dropped. Stored securely. Tried to update software then it broke. It says there are security measures to determien if a deice has been 'tampered with'. One being if it is exposed to warm or cold temperatures. We use the device outside - does that mean it breaks in thw winter/autmun when the temperature drops - that might explain it - but then the device is not useful for 6 months of the year. ...

Horrific experience trying to buy a…

Horrific experience trying to buy a card machine today. Purchased solo bundle cradle as was told it would be sent in 2-3 days. Yet once they’ve taken the money from you they then send an email saying it won’t be delivered for 7 days which is no good to me. Then you can’t cancel it. Avoid this company like the plague.

Not helpful in getting back into account

We initially had a good experience using the system but we did not use the system for a while as did not attend any craft fairs. When we went back to use it the app had lost the login. Customer services could not find the account and where not helpful. Put us on to the Data Protection officer but numerous emails and a letter with all our details and proof have not got any reply. Would just like help to get it working and the lost money back. Updated - Problem sorted now.

Not helpful in getting back into account

We initially had a good experience using the system but we did not use the system for a while as did not attend any craft fairs. When we went back to use it the app had lost the login. Customer services could not find the account and where not helpful. Put us on to the Data Protection officer but numerous emails and a letter with all our details and proof have not got any reply. Would just like help to get it working and the lost money back. Updated - Problem sorted now.

Absolutely HORRIBLE?

Absolutely HORRIBLE?? machine never worked the robot chat line ?? Sent double figures in messages NO ONE CALLED BACK?? the phone was put down on me how many times ? Rubbish ? Am now with world pay awesome

I have been with sumup for years but…

I have been with sumup for years but their service seems to have really gone drastically down hill, beset by technical/account problems and zero level of customer service, will be moving to an alternative. In response to sumups reply - no, your support was useless, simply stating there is a fundamental problem that you have been aware of for several weeks but have done nothing to solve, simply saying it's been escalated. I'd argue that people being unable to access their accounts and not ...

Disgusting!!

Disgusting!! I’m a sole trader with contractors to pay and in an instance, no notice nor explanation have cancelled my account leaving my contractors thousands out of pocket, said they would release it in 2 months. Absolute shambles, I have insurance back guarantees, there is no reason they are legitimately withholding my cash and reading several other reviews on here I wish I had read these before. They fob you off saying you can’t appeal You can’t speak to anyone about the decision ...

Unethical and unprofessional

A bank account was opened in my name by Sum up without my authority. My business account was removed from my sum up account without my permission and replaced with their bank account which I had not set up or authorised. They refused to resolve the issue. I cant believe this is legal. It's certainly unethical and unprofessional if it's legal. They don't care I'm going to complain to the Ombudmans either so perhaps they are allowed to open unauthorised accounts without permission. The reply ...

Technically inept and unsatisfactory customer service

Tried to set up a new SumUp account but the system couldn’t verify a mobile number. Rather worrying when same system will be processing customer payments? Support over the course of two days kept saying they were having technical issues…. Helpful. In addition, I tried to get a replacement card reader which had managed to block itself just by being sat in a drawer. Categorically hadn’t been dropped, abused or opened - replacement was only by full cost, no discount codes or gesture of ...