SumUp Reviews in October 2026: User Ratings, Pros & Cons

Exceptional Service and Reliable Card Payment Solution

As the owner of Seven Spices Restaurant in Berlin, I have had the pleasure of using SumUp's card readers for the past two years, and I must say, it has been an incredible experience. The efficiency and reliability of their service have significantly improved our business operations, making card payments seamless and fast. What sets SumUp apart from other card payment solutions is their exceptional customer service. Anuj from SumUp went above and beyond to ensure that our experience was ...

Great visit from Wahid

I was visited by Wahid from SumUp and I was very pleased with how he fixed my machines and gave me a replacement machine straight away. He also saved me a lot of money on my fees. Will recommend to my business partners.

Exceptional Service and Reliable Card Payment Solution

As the owner of Seven Spices Restaurant in Berlin, I have had the pleasure of using SumUp's card readers for the past two years, and I must say, it has been an incredible experience. The efficiency and reliability of their service have significantly improved our business operations, making card payments seamless and fast. What sets SumUp apart from other card payment solutions is their exceptional customer service. Anuj from SumUp went above and beyond to ensure that our experience was ...

Response to phone calls is excellent…

Response to phone calls is excellent knowledgeable staff spot on customer service

If I could give you zero stars I would

If I could give you zero stars I would Your tag line is 'Business Made Simple' That is simply laughable The leaflet in the box shows three steps to immediately take payment. I have been trying to set this up for over a week. Tech support (when you have hunted the darkest corners of the internet for a phone number of course) is dire and will give no indication of a timeframe for resolution. I have had two payment terminals, both have the same issue so it is obviously the backend set up at ...

Not interested in problem

Despite numerous phone calls, email, online chat to Sum up response is next to nothing. I detailed all contact on an email and no surprise no call etc. 5 days not been able to take payments. I asked for a manager to contact me on my complaint email again nothing. Absolutely fed up. I have proof of all contacts made to Sum up. Promises of technical contacting me 4 times nothing. All these contacts will be on your recorded messages.

The payments platform does not work. The customer service do not reply to messages and there is no telephone number.

The payments platform does not work. The customer service do not reply to messages and there is no telephone number. For a payments platform to not accept payyments for over 24 hours is unbelievable. What are they doing?

Wahid was amazing

Wahid was amazing, super friendly and professional! He setup the whole system, helped us to connect with other teams in SumUp to make sure that we were getting the best service.

Response to phone calls is excellent…

Response to phone calls is excellent knowledgeable staff spot on customer service

Wahid was amazing

Wahid was amazing, super friendly and professional! He setup the whole system, helped us to connect with other teams in SumUp to make sure that we were getting the best service.