SumUp Reviews in October 2026: User Ratings, Pros & Cons

Adam was super helpful and the system…

Adam was super helpful and the system is easy to use, I would recommend SumUp! They always have people available to help if you have any issues.

Great services

Date of experience: September 24, 2024

Account blocked funds frozen

I would strongly advise anyone considering SumUp as their payment provider to think twice. My experience has been nothing short of a nightmare. Without any clear explanation, SumUp’s security team decided to block my account, leaving my funds frozen and completely inaccessible. Despite submitting all requested documents and fully complying with their demands, they have still not provided any valid reason for this action. What makes matters worse is that my customers are now unable to get ...

Dear sumup my business account has been…

Dear sumup my business account has been closed with no regards to me or the business, I have not received any letter stating it just a poor email saying that my account is closed on the minute it was shut down and they cannot explain why. I have funds coming into that account and have not committed anything wrong with regards my bank account. This has caused stress as we only had one bank account... Unfortunately was with you. I will be seeking advice if this matter dose not get addressed ...

Fraud, and SumUp's dismissive response

I recently received a Mastercard in my name from SumUp, shipped from Germany. I have absolutely no affiliation with SumUp, so receiving this card of course made me worry that someone may have signed up for an account in my name, potentially committing fraud using my personal details. I reached out to SumUp to report this and seek clarification. To my shock, their response was both dismissive and showed a complete lack of concern. They told me, "It must have been your neighbour," and ...

Best and quickest service

Date of experience: September 24, 2024

Sum Up are the WORST company

Sum Up are the WORST company - DO NOT purchase a card machine from them! My machine stopped working after 2 transactions at a festival over the weekend and I had to ask everyone to give cash or do a bank transfer. I have contacted customer services today and had a very rude, very sarcastic and completely rubbish person NOT help me in the slightest. In fact he was so awful and complacent that I put the phone down on him in the end. A truly nasty individual with a drawl that gave the ...

STAY AWAY FROM THESE SCAMMERS

Dear SumUp, I have been using my account with you for nearly a year without any issues, yet, all of a sudden, you have decided to close my account. I would like to point out that I have not breached any laws nor have I used my account in any improper manner. This decision will not be taken lightly, and I will be contacting the Financial Ombudsman Service (FOS) and the Information Commissioner's Office (ICO). Your actions suggest discrimination against me, and I believe that when this ...

Excellent

Very good 👍 Very smooth working

It's simple and good to use

Date of experience: September 23, 2024