SumUp Reviews in October 2026: User Ratings, Pros & Cons

More experience on the end of a phone…

More experience on the end of a phone would be appreciated

Machine works fine to be fair BUT get…

Machine works fine to be fair BUT get locked out your account like a new phone etc that’s where the trouble starts! Also I moved over seas and asked if my partner could be the main account holder sent ALL the paperwork they asked for on the phone for hours to be told we can’t do that! I’m in oz and our balance is sat in the account I can’t transfer it because the set up stage is 4 out of 6 complete! Chat bot said I need to ring when I rang she told me to have a code sent to my number I said ...

Absolute terrible experience too many…

Absolute terrible experience too many people involved in the issue I have with approval and they don’t talk to knew other

Very much stone age response

As per usual unbelievable unbelievably unhappy just like the sum device nothing works, i couldn't even get my past transaction total from the call taker, why systems dosent record past transaction it's crazy, your customer service and machine are outdated and needs a major overhaul, not happy 👎

Sumup, more like Crumup

Great product, very useful to small businesses, however that it where the car crash starts... Opened a Crumup bank account to get the reduced fee every month. In order to do this you must do a specified number of transactions monthly with the card. I didn't receive a pin number, used the card successfully until I was asked for a pin code 🤷 Then the nightmare began...was told by support how to set the pin, followed instructions, no joy. Reset, new pin, still no joy. Support then said the ...

Appalling customer support - goodbye SumUp!!

My second (unrelated to the first) issue with SumUp and second negative review in the space of a week. Absolutely appalled at the lack of support available. Absolutely appalled at their inability to understand the issue I am facing. Absolutely appalled at their evasive responses. Absolutely appalled at their inability to communicate in plain English. Worse than chatting with a chatbot! Absolutely useless customer support. This is the final straw and I will be terminating all our business ...

They wont refund returned software

The system works fine. Payments paid promptly but DON'T I repeat DON'T purchase any hardware from them. Because if you have to return it to them you will be given the runaround, and if like me receive nothing and hours wasted on the phone being passed from one operator to the other and told " we don't deal with that system you need to phone this number" VERY frustrating I can assure you.

Terrible advice and service via email support and dedicated staff…

My issue was not resolved and has been ongoing for a long time I was told to be patient Sumup are holding the sum of £1760 and nobody alive can access it Trying to change main contact is impossible when somebody dies

Top service

I love it so much

Very good happy with this 👍

Date of experience: January 04, 2024