SumUp Reviews in October 2026: User Ratings, Pros & Cons

Avoid this scam!

Avoid this scam! Have been using SumUp with no problems until suddenly got the following message: "Please contact our customer support team. We will send you a brand new Solo." When I contact Customer Support, they advised it was out of warranty. Conveniently for SumUp, it has just been over 2 years since I purchased my device so they have told me to purchase another one. Not a chance! The device is all fine, until it stops working. Will be looking elsewhere but this is a pure scam!

Be prepared to waste you time.....

I tried to sort out my problem on the chat line three separate times, not one of the helpline people seemed to grasp what I wanted to do, so I telephoned thinking talking to someone would be more helpful. I was sadly mistaken, two phone calls later I had to except that they were unable to do anything as the general consensus was it was a technical glitch and they would have to pass my problem on to the tech department. I won't hold my breath as this has been going on since last ...

Tried to speak to agent virtually…

Tried to speak to an agent virtually impossible, and asked to go in chats with a robot totally unacceptable

Please ring as requested waiting for a call for 5 days now

Very unhelpful system still not working, and no call back as promised.

Call centre refused to answer my very…

Call centre refused to answer my very serious question.no help whatsoever. The issue has caused me huge financial problems.

very poor customer service

Date of experience: January 10, 2024

Not helpful at all

Not helpful at all, our devices have blocked multiple times over the past year or so even though they say this not a common issue, I kept getting cut off on the online web but when I did get through to someone all he could tell me without even inspecting the handset is the device had blocked because it had been damaged and it’s out of warranty so nothing they can do. If your device blocks it means you can no longer use your device at all from that second with no warning and you have to ...

One of the best online banking I ever…

One of the best online banking I ever had

I need to change the personal details…

I need to change the personal details and its taking me over a month and the emails don’t get answered. I thought that with the enterprise, support would be instant and it’s taking ages to get some help as I cant access the funds in my account as the mobile number that is currently registered doesn’t exist and support are nice but cant help me in my situation.

Customer service worked hard to rectify an issue

Customer service was initially bad, but worked very hard to rectify my issues, happy with the service!