SumUp Reviews in October 2026: User Ratings, Pros & Cons

Your assistance team very helpful

Your assistance team, always polite and very helpful, thank you

I'm absolutely disgusted with SumUp

I'm absolutely disgusted with SumUp. They have taken away over £100 on my account due to being wrongly accused of a chargeback. I have spoken with them over the phone and sent emails however, they cannot say what they have done to defend me and I've been left to feel utterly powerless to protect myself against this. Traders beware of customers who are prepared to steal from you by claiming back money for a product they purchased and you sold legitimately. Take photos of the sale, send ...

I contacted sumup about some unauthorized transactions

I contacted sumup about some unauthorized transactions that appeared on my statement I spoke to Kevin that said that the incident needed to be escalated and he said I would be passed on the the correct department after hanging on for ten minutes or more I decided that I had waited long enough and terminated the call,do sumup take fraudulent transactions seriously humm it makes me wonder

Online help failed completely

Tried to get some advice from the online assistant (fairly simple bit of reporting). Completely failed to answer my question and kept giving irrelevant responses. I finally realised it was time to give up when they suggested "try logging out and logging back in again", which is basically a play on the classic helpdesk "have you tried turning it off and on again?"

Terrible as did not resolve issues and…

Terrible as did not resolve issues and did not allow me to explain what the problems were.

Diabolical Customer support is diabolical

Customer support is diabolical, Henry is impatient and the overseas call centre is a joke, when all fails they tell you to buy a new machine rather than repair you existing one thus adding to more rubbish to dispose of. After exhausting conversation with call centre they were hopeless. UPDATE,. After a useless conversation with call centre I managed to repair the issue myself, now the unit works as it should do, for Sumup to say just by a new one is pretty poor advice, regardless if the ...

Simple and easy to use.

Date of experience: January 11, 2024

Very poor quality

Very poor quality, never recommend

terrible customer support

It's a lovely little device that's easy to use. However when something goes wrong support is beyond awful. It takes ages to get things changed and what should be easy and straightforward isn't.

Ok 👌 thanks 🙏

Date of experience: January 10, 2024