SumUp Reviews in October 2026: User Ratings, Pros & Cons

Simple et efficace

Date of experience: February 13, 2024

Very happy with Sumup

Very happy with Sumup, taking payments are easy, quick and are in my account the next day, payment charges are very reasonable and I would recommend them to anyone looking for a compact and easy card payment system.

Obvious planned obsolescence in SumUp…

Obvious planned obsolescence in SumUp terminals. We have bought 4 SumUP Solo terminals and 3 of them became defective while sitting on a shelf for 2 months. No solution offered by SumUp other than you'll have to buy new ones as they are out of warrantee. Apparently you have to keep charging them periodically or they become defective... As you can see from their response, they don't listen to their clients or read comments and also do not want to admit that the security function is also ...

Very good

Very very good

Bad experience with sum up

I bought a sum up card machine for my market stall in par market st austell Cornwall and it is alright when your taking a transaction every 5 minutes but at busy time it freezes all the time and after losing a few customers I decided not to use it any more

Poor resolution on issues

Poor resolution on issues and poor handling of account. Asking us to provide supporting documents for clients that belong to other merchants. Even after advising that that the transactions do not belong to us, they keep asking us to provide supporting documents until a point I complained to a manager and then they advised that they want another transaction to review. We provided the documents, then today they asked for another transactions details, but they listed it as a pending item - for ...

AVOID at all costs

AVOID at all costs. Very unreliable company. Machine has not worked on multiple occasions. App declined payments when it shouldn't. No contact number for sum up and they don't handle enquiries well. Its always someone else's fault. Customer has over 50k in the bank and yet his card declines. Sum up blame the card yet it works everywhere else. We have offered services to customers and when customers try and pay sum up has issues on the app and card machine. So we've had to walk away from ...

AVOID at all costs

AVOID at all costs. Very unreliable company. Machine has not worked on multiple occasions. App declined payments when it shouldn't. No contact number for sum up and they don't handle enquiries well. Its always someone else's fault. Customer has over 50k in the bank and yet his card declines. Sum up blame the card yet it works everywhere else. We have offered services to customers and when customers try and pay sum up has issues on the app and card machine. So we've had to walk away from ...

Bad experience with sum up

I bought a sum up card machine for my market stall in par market st austell Cornwall and it is alright when your taking a transaction every 5 minutes but at busy time it freezes all the time and after losing a few customers I decided not to use it any more

Poor resolution on issues

Poor resolution on issues and poor handling of account. Asking us to provide supporting documents for clients that belong to other merchants. Even after advising that that the transactions do not belong to us, they keep asking us to provide supporting documents until a point I complained to a manager and then they advised that they want another transaction to review. We provided the documents, then today they asked for another transactions details, but they listed it as a pending item - for ...