SumUp Reviews in October 2026: User Ratings, Pros & Cons

Simple et efficace

Simple et efficace

Very easy to set up and use

Very easy to set up and use. Glad there are no monthly fees and exorbitant terminal fees. Just wish the screen had a better quality but at less than $250 I honestly cannot complain.

Gone from great to poor

I use Sum-Up to send and receive invoices. It used to be simple clear and easy to use. They have now changed it so it is complicated and awkward to use. If you require help you have to give them permission to share your personal information before they will help you. I've never seen that from a business I pay before. Really fed up with them and now looking for alternatives

Gone from great to poor

I use Sum-Up to send and receive invoices. It used to be simple clear and easy to use. They have now changed it so it is complicated and awkward to use. If you require help you have to give them permission to share your personal information before they will help you. I've never seen that from a business I pay before. Really fed up with them and now looking for alternatives

Fast & easy!

Date of experience: March 08, 2024

dreadful

no support. Withheld money. refuse to answer queries. continue to charge even though they have terminated the account . Wont respond about a refund for the hardware. Very difficult to deal with Would not recommend at all , ever.

Faulty product 3 times

What went wrong???? Everything. First machine kept going to dollar currency wouldn’t connect with mobile data kept asking me to log in when I hadn’t logged out kept declining payments before customer had even tapped their card spinning for ages between payments customers just walked away. Same issues with second reader but worse, and the third replacement was blocked so had to be sent back straight away at least avoiding the long and frustrating troubleshooting sessions on the phone. At ...

Worst customer service EVER!

Hands down, Sumup must the worst customer service experiences I've ever encountered. Purchased a sumup device and it was in the wrong currency. I was informed to send it back and get a replacement. After 20 attempts online with their Chat and 3 calls to support, I'm still waiting for my new device to be sent OR a refund, after 9 weeks from original purchase.

Worst customer service EVER!

Hands down, Sumup must the worst customer service experiences I've ever encountered. Purchased a sumup device and it was in the wrong currency. I was informed to send it back and get a replacement. After 20 attempts online with their Chat and 3 calls to support, I'm still waiting for my new device to be sent OR a refund, after 9 weeks from original purchase.

Faulty product 3 times

What went wrong???? Everything. First machine kept going to dollar currency wouldn’t connect with mobile data kept asking me to log in when I hadn’t logged out kept declining payments before customer had even tapped their card spinning for ages between payments customers just walked away. Same issues with second reader but worse, and the third replacement was blocked so had to be sent back straight away at least avoiding the long and frustrating troubleshooting sessions on the phone. At ...