SumUp Reviews in October 2026: User Ratings, Pros & Cons

Very happy with sum up thanks

Date of experience: May 09, 2024

Hamza was amazing!

Hamza popped into the shop and assisted me with a new service launch. incredible easy set up. Recommend their service.

ABSOLUTELY APPALLING AND ILLEGAL!!!

ABSOLUTELY APPALLING AND ILLEGAL!!! I HAVE WRITTEN PROOF THAT I HAVE BEEN TRYING TO CHANGE BANK DETAILS ON THIS ACCOUNT FOR 3 WEEKS NOW, UNBELIEVABLY THEY HAVE CHANGED THE ACCOUNT DETAILS AND KEPT THE ACCOUNT NAME ON A COMPLETELY DIFFERENT PERSON..IVE CALLED, IVE EMAILED FROM BOTH THE ORIGINAL ACPUNT HOLDERS DETAILS AND THE NEW ACCOUNT HOLDERS DETAILS SENDING ALL THE DOCUMENTATION AND STILL THEY ARE MAKING PAYMENT INTO A DIFFERENT ACCOUNT AND USING THE WRONG PERSON ON THE NAMED ACCOUNT! IVE ...

Great service by Sumup

Date of experience: May 08, 2024

Good service

Date of experience: May 08, 2024

Always having to call customer services…

Always having to call customer services with a problem!! I’m always told to delete the app and then reinstate it to rectify the problem. This happens on a regular basis and is extremely annoying!! Would not recommend

Hi I hope you're fine

Hi I hope you're fine I'm writing this review for person who don't have idea about banks. Sumup is not a bank he is a scam payment platform i make sumup bank and i use this for 20-25days i get some small payment and send and after 10days later sumup close my profile when he close my profile in my bussiness account have almost £52 and after that almost 15 times i send emails to sumup sometimes he didn't reply and sometime he said give us your bank we'll send to you so then i just have ...

SumUp is a good system, BUT….

SumUp is a good system of hardware and payment taking technology but beware their non-reactive customer service support is horrendous. After speaking on their instant chat and being advised to email their support team, 6 days later and too many chasing emails to count, I still have no response to my important query (well, important to me but clearly not important to them). Their non-responsiveness and lack of support has lost me a big sale for an important customer and made me look ...

Zero stars. Run

This is the worst system I have used in my career and I’ve used many. All of the things they promised this system would do, it does none of those. Customers get double refunds and double charged during transactions. The customer facing portal and POS don’t communicate 80% of the time so it doesn’t capture loyalty rewards or customer info. My sales disappear after they are finalized so my reporting is wrong. When I call support (20min hold time) no one calls me back or resolves my issue and ...

Easy to use and quick

Easy to use and quick