Sprinklr Reviews in July 2026: User Ratings, Pros & Cons

"Good and Reliable"

What do you like best? How easy it is to build widgets and reports What do you dislike?

"Great Social Experience"

What do you like best? It's an easy platform to manage all social channels What do you dislike?

"Alissa's Review"

What do you like best? I love how universal the tool is. I love being able to schedule, monitor comments, tag others in posts, and review what's on the content calendar all in one platform.

"All ad manager can be managed by one tool at one place"

What do you like best? I love integrated ads manager which helps you to create ads and reports at one place in a much simpler way. It’s easy to use and learn. Sprinklr team is very helpful and quick to assist with any issues. Custom metrics helps you in tracking your KPIs effectively across social media platforms.

"More than a social media management tool."

What do you like best? The tool allows for us to manage multiple social media accounts across the enterprise. We can easily respond to inbound messages. Additionally, the ability to apply governance approvals with our Legal department is very beneficial. Additionally, the Asset Manager has proven value by creating a repository where we can maintain our creative assets to use for campaigns now and again in the future.

"Love Sprinklr!"

What do you like best? It's easy to engage with our consumers, and track responses times.

"Power User - Sprinklr for Teams"

What do you like best? Functionality with multiple members and the analytics. What do you dislike?

"Sprinklr makes more easy our inbound marketing task. Easy report builder and Social Cust. Care"

What do you like best? Reporting, and fast copy for other accounts. What do you dislike?

"Sprinklr is my daily tool at work"

What do you like best? Sprinklr is my daily tool at work. I work on social media contacts from various platforms such as Facebook, Instagram and Twitter. It provides me insights on how productive, efficient I am. Very useful for analytical purposes, to analyse trends in social media and respond to users accordingly. Overall, a very smooth and joyful experience with the tool so far! I like the Dark Mode, because it reduces pain tp eyes while working and makes an agent productive and efficient

"Strong visualisation flexibility and easy back end interface"

What do you like best? I like the back end interface. It's easy to add and change the keywords used for social listening. The front-end visualisation is very easy to set up in a dashboard. It makes it very easy tocreate changes on the fly which is often necessary with clients. From using other social listening platforms, I've found the back end set-up to be much easier to use. The challenge with other social listening tools is that it can take a long time for data to update. I also enjoy ...