Sprinklr Reviews in May 2025: User Ratings, Pros & Cons

"fantastic"

What do you like best? the calendar for scheduled posts this is my favourite feature. What do you dislike?

"Sprinklr is my daily tool at work"

What do you like best? Sprinklr is my daily tool at work. I work on social media contacts from various platforms such as Facebook, Instagram and Twitter. It provides me insights on how productive, efficient I am. Very useful for analytical purposes, to analyse trends in social media and respond to users accordingly. Overall, a very smooth and joyful experience with the tool so far! I like the Dark Mode, because it reduces pain tp eyes while working and makes an agent productive and efficient

"Power User - Sprinklr for Teams"

What do you like best? Functionality with multiple members and the analytics. What do you dislike?

"Sprinklr makes more easy our inbound marketing task. Easy report builder and Social Cust. Care"

What do you like best? Reporting, and fast copy for other accounts. What do you dislike?

"All ad manager can be managed by one tool at one place"

What do you like best? I love integrated ads manager which helps you to create ads and reports at one place in a much simpler way. It’s easy to use and learn. Sprinklr team is very helpful and quick to assist with any issues. Custom metrics helps you in tracking your KPIs effectively across social media platforms.

"Amazing insights"

What do you like best? I really enjoyed having the ability to see all the engagement my company is receiving from the various social channels, in a clear way.

"Love Sprinklr!"

What do you like best? It's easy to engage with our consumers, and track responses times.

"More than a social media management tool."

What do you like best? The tool allows for us to manage multiple social media accounts across the enterprise. We can easily respond to inbound messages. Additionally, the ability to apply governance approvals with our Legal department is very beneficial. Additionally, the Asset Manager has proven value by creating a repository where we can maintain our creative assets to use for campaigns now and again in the future.

"Great product! Would definitely recommend to others."

What do you like best? I like that there is the ability to connect multiple social media platforms. It's been so handy to be able to see everything at once when planning for future social posts. It has also been very helpful to have a compliance workflow built in as that allows us to track where things are in the pipeline, and also for our compliance officers to keep track of approvals at the end of the year.

"Easy to use system, lots of reporting capabilities that help share the good work we do."

What do you like best? Our Sprinklr Reps are the best and easy to reach out to and provide us with actionable reccomendations and ideas to improve our social standing