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9.3

SpotScore

Sprinklr - Social Media Management Software

Sprinklr Reviews in July 2026: User Ratings, Pros & Cons

Maximize your social reach, minimize your effort.

3.9

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Sprinklr Reviews & Ratings

3.9

Very Good

Based on 291 ratings & 246 reviews

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Rating Distribution

Excellent

(130)

Very Good

(82)

Good

(25)

Poor

(5)

Terrible

(4)

Spotsaas Editor’s POV

Sprinklr is a powerful social media management platform designed for enterprise-level organizations. Its robust features and centralized management capabilities make it ideal for large teams, though its complexity and cost may not suit smaller businesses.Read more

Sprinklr pros and cons

  • Enterprise-level features

  • Centralized management

  • Robust security

  • Multi-channel support

  • High cost

  • Complex setup

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Showing 41-50 out of 246

NL

NATALI L

11/18/20

4 out of 5

"Recommend"

What do you like best? La vista, es claro y muestra todo lo necesario en pantalla What do you dislike?

IV

Ieva V

11/18/20

5 out of 5

"Satisfied with the tool"

What do you like best? My favorite part about using Sprinklr for Modern Engagement is the easiness to exchange information across the company no matter how many social media profiles are connected and no matter where in the world your colleague is. It makes community management a lot more efficient, plus posting and reporting is easily done.

AR

Abdel Rahman B

11/18/20

5 out of 5

"very good very fast"

What do you like best? the system is so fast. it can receive all messages from social media

JM

Jose M

11/18/20

5 out of 5

"Excellent platform to follow all your Social Media activities in a single platform."

What do you like best? Dashboards, Engagement capabilities, the mob app and the export to different formats, PPT included!

KC

Kayanni C

11/18/20

5 out of 5

"Amazing plataforma to take datas"

What do you like best? The dashboards, because we can make a lot of anallicis. What do you dislike?

AK

Ariel K

11/18/20

5 out of 5

"Best Social Media Management Tool"

What do you like best? How easy it is to keep track of all responses and the vast reporting tools.

MG

Mark Gerard C

11/18/20

4 out of 5

"Good time saver. Efficient tool."

What do you like best? It helps me see all data I need in 1 place. What do you dislike?

AK

Andrea K

11/18/20

5 out of 5

"Best social media management tool I have ever used"

What do you like best? Hyper personalizable, great integration with 3rd party tools, 100% reliable plug-in with all supported social and messaging platforms. Planning, scheduling, monitoring, analytics, reporting, benchmarking - absolutely everything available one could even imagine they need.

CN

Chantrel N

11/18/20

5 out of 5

"Surprisingly amazed and addicted"

What do you like best? I like best that I can send a short message instead of a mail. And you see the profile of the person you are communicating with, that is top. And that I am able to help customers on different channels, not only via chat or email. For now there is no call service from groupon, so creating another way to be able to help customers is amazing. And also that there is a limited time given to solve the cases, makes my work challenging and I love challenging. If your work ...

Read more

BT

Brad T

11/18/20

3 out of 5

"The Deathstar of Tools!"

What do you like best? Interface is smooth, so many different options to use What do you dislike?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].