Sprinklr Reviews in July 2026: User Ratings, Pros & Cons

"Helpful tool, but needs delete button!"

What do you like best? Once engaged in the system, it helps organize your incoming and outgoing communications.

"Simplistic Scheduling"

What do you like best? I like the simplicity to the tool. It is easy to use and gets the job done each day. I love how easy it is to reschedule posts if needed. I like having the tabs to navigate between so I can always have my information handy in a pinch. It's convenient to have the approval queue so that others can put posts in and have a final check and approval from myself and others in the department. Tagging businesses is very easy, making it very convenient to let others know about ...

"Overall very intuitive process with everything in one spot"

What do you like best? The updated publishing process - selecting two platforms to publish to

"Extremely helpful for evaluating performance on Social"

What do you like best? Custom Reporting Dashboards - these are useful for answering any question you want in terms of performance of Social content

"Very good, easy and user friendly. I use it every week for work and i cannot complain. Keep it up"

What do you like best? I don't have to navigate through different pages to access different Social Media platforms. With Sprinklr, it's all in one. Just love it

"One Stop Shop"

What do you like best? The best part of Sprinklr is its accessibility and functionality. I no longer need to slow my computer down with umpteen tabs in Chrome. Additionally, the accessibility and assistance we receive from our reps really helps.

"Trustworthy but a bit chaotic"

What do you like best? It has a lot of capabilities and features and it is trustworthy. I haven't notice any serious errors and even if there are, the customer service is good. Customer service always answers after a few minutes and gets back to you to see if your problem is solved. I also like the fact that I can control all the channels in one platform and see useful analytics all in one.

"Sprinklr Modern Engagement for our modern lives"

What do you like best? I really like the tagging system that allows us to do AB tests in terms of what Always-On content performs best. The flexibility of building our own reports is also great as Sprinklr provides a self-serve option.

"It gets the job done and displays things nicely, but it can be a bit finnicky."

What do you like best? The customization of dashboards and widgets makes it really easy to build something that works for me

"Great features and comprehensive but data accuracy is very low"

What do you like best? One stop shop Variety of functionality available for reporting