Sprinklr Reviews in May 2025: User Ratings, Pros & Cons

"Exceptional Tool, Very Complex, but if set properly it is the best one around."

What do you like best? I like the routing that can be configured to track a social media campaign, sentiment and categorizing mentions from followers and the public.

"Since the rebranding of the site, the user experience has enhanced"

What do you like best? You can control everything under one tool and open new column for every issue you want to track.

"Good tool with some bugs to fix"

What do you like best? I like the possibility to have in one single tool the chance to have a planner, a reporting system and repository.

"UI is more friendly."

What do you like best? I can log in sprinklr anywhere, not only in office. It's very conveient for me.

"Spirnklr a good tool for ORM "

What do you like best? I like the ability to quickly create a column to track hashtags and then be able to respond to those hashtags from within the dashboard itself. Also once a dashboard is setup - it gives a quick preview of the overall conversations that are happening across the various hashtags on each individual platform.

"quite difficult to sort out access levels between paid and organic views"

What do you like best? I like that you can have overall visibility across all channels What do you dislike?

"Effective Management and real time updates!! works really well"

What do you like best? Real time visibility of all the social media handles What do you dislike?

"Its a great product but could be better"

What do you like best? It gets the job done for what it is assigned to do. That's is the only positive note I have.

"Daily UX could be improved"

What do you like best? As I am handeling multiple countries for social media content, I like the fact that we can use one tool across EMEA. I also like a lot the planner functionaility that gives me a very good overview of what is going live per country. If the reporting is set up correctly, it also gives a very good overview of post performance with all relevant key facts about impressions, reach etc - this data can be used very good to show our partners the power of our social media reach.

"Good basics but nowhere near enough for the price & support was lacking"

What do you like best? I like the reporting feature and the community moderation. We have quite a few social channels and rely heavily on our moderators to respond to users. Sprinklr makes this fairly easy and there are great options to set up keyword alerts and manage permissions.