SolarWinds RMM Reviews in June 2026: User Ratings, Pros & Cons

SW Greatness

What do you like best? We have used this product for about 5 years and have no general complaints. We like that they listen to clients and rollout new features. What do you dislike? Lack of certain patch management features. Currently doesn't support AutoDesk and Adobe Creative Suite. Recommendations to others considering the product: Give it a fair try. What problems are you solving with the product? What benefits have you realized? It has decreased redundant tasks.

The backbone of our business

What do you like best? Remote Monitoring and the MSP portal is phenomenal, not only does it allow us to easily monitor our clients health, as well as patching, power state for UPS's and a myriad of other things, it has a clear and easy to read environment and makes our jobs much easier. The Management portal allows us to easily manage tickets, assigning technicians where they need to be and adds a degree of professionalism to our business that other IT providers don't have. I love the ...

Excellent product enables high efficiencies

What do you like best? being able to do so much via single pane of glass. What do you dislike? agents frequently stopping requiring manual interjection. What problems are you solving with the product? What benefits have you realized? enabling my technicians to be as efficient resolving tickets and proactively monitoring end points.

New to Solarwinds

What do you like best? We have only been using Solarwinds for 4 months and are very impressed with our sales rep. Amanda goes above and beyond to assist us. We also like that we can have one vendor for multiple services. What do you dislike? We have NOT been impressed with "Sales Engineers". We have had many issues with rollouts and configuration issues; the sales engineers many times had old documentation and conflicting resolution paths. What problems are you solving with the ...

Reliable and feature-rich RMM solution

What do you like best? RMM provides a number of health and automation solutions while increasing visibility into clients' infrastructure What do you dislike? The UI can be slower than other solutions as the number of endpoints reaches several thousand, but it's something the dev team is working on. What problems are you solving with the product? What benefits have you realized? It's a solid, competitive RMM solution

RMM Review

What do you like best? The access to all of our clients machines at our fingertips. Patch management, 24/7 checks and automation are essential to our business. What do you dislike? The product itself is good, however at times the chat support can be rough. We have had multiple instances of long chats where the agent ended up not comprehending the initial question. What problems are you solving with the product? What benefits have you realized? Patch management, 24x7 checks and ...

MSP with ease

What do you like best? Simple to use and monitor all your clients networks. See issues and resolve before the client knows. What do you dislike? Would like more customized options for dashboard views. Recommendations to others considering the product: Set up and test in house to get full idea of everything the product can do. What problems are you solving with the product? What benefits have you realized? Server and desktop errors that normally would not be found as quickly ...

Great management tool for remote access

What do you like best? great monitoring features. Delpoy AV and backups from the console. Good Dashboards What do you dislike? Cloud only solution, no on prem capabilities. You would need NCentral Recommendations to others considering the product: great tool if you are looking for a cloud based solution What problems are you solving with the product? What benefits have you realized? monitoring and patching client PC's and servers

Overall it's good

What do you like best? I like the suite of services being under one provider. I like the MSP institute a lot - it is a huge benefit (for someone that needs a lot of training). What do you dislike? The only negative experience we have had is that some of the Engineers that have been on calls with us did not know what they are doing and we had to wait 3 or 4 days to get it fixed. There is not enough transparency with the partners. What problems are you solving with the product? What ...

Well Design Product

What do you like best? It is easy use for our employees on the Manager Services team. They are able to get clients in the product seamlessly. What do you dislike? We are unable to have tickets load as we are in the screen without refreshing so we miss tickets sometimes. What problems are you solving with the product? What benefits have you realized? We have been able to show clients how far back they are in patching and are now able to get that work from them.