SolarWinds RMM Reviews in June 2025: User Ratings, Pros & Cons

Reliable and feature-rich RMM solution

What do you like best? RMM provides a number of health and automation solutions while increasing visibility into clients' infrastructure What do you dislike? The UI can be slower than other solutions as the number of endpoints reaches several thousand, but it's something the dev team is working on. What problems are you solving with the product? What benefits have you realized? It's a solid, competitive RMM solution

Great capabilities, but scalability is sometimes difficult

What do you like best? The RMM portal has great functionality and features that can be set very granularly. The integration of Take Control and Bitdefender, in particular are fantastic What do you dislike? The granularity of the policies and settings are a double edged sword, however as as they can become very cumbersome if trying to maintain standards for scalability What problems are you solving with the product? What benefits have you realized? My biggest dissatisfaction is ...

MSP Remote Monitoringand Management

What do you like best? The ability to easily view and manage multiple clients and monitoring issues from a single screen. What do you dislike? Occasionally items like patch management will show errors with no clear reason as to a failure, warning or misconfigured statuses. Recommendations to others considering the product: Great product to use for administration and management of monitoring networks. What problems are you solving with the product? What benefits have you ...

Easy to use

What do you like best? RMM is easy to use and implement. There's one single portal from where you can do all necessary work. Pushing updates, running scans, rebooting PCs, and getting information is seamless and easy. What do you dislike? Patch failure emails aren't helpful as they don't specify what went wrong or how to remedy. Installing the agent should be easier. It requires logging in on each client, this should be easier to do. What problems are you solving with the product? ...

New to Solarwinds

What do you like best? We have only been using Solarwinds for 4 months and are very impressed with our sales rep. Amanda goes above and beyond to assist us. We also like that we can have one vendor for multiple services. What do you dislike? We have NOT been impressed with "Sales Engineers". We have had many issues with rollouts and configuration issues; the sales engineers many times had old documentation and conflicting resolution paths. What problems are you solving with the ...

One of my favorite tools to use in IT

What do you like best? Ease of use, install, support, etc. It is the most overall useful tool I use. What do you dislike? Online support is not good. They tend to tell me that things are not possible, but then I call the support line and they tell me it is actually possible. I don't like that Autodesk is not supported in patch management. What problems are you solving with the product? What benefits have you realized? The org I work for has been able to take on clients all over ...

Solarwinds has enabled us to greatly minimize on-premise time.

What do you like best? All clients and assets at our fingertips in the dashboard. I love all of the tools available and how they are integrated into one system. The checks allow us to instantly see the general health of the assets. What do you dislike? The biggest downside I've come across has been formatting issues with windows on the dashboard. I also wish the app had some more capability. What problems are you solving with the product? What benefits have you realized? We've ...

Great RMM Product

What do you like best? We have been using the RMM since 2013 and we love that it is a single pane of glass for all of our processes. The Backup, AV, Monitoring and more is all great! What do you dislike? Main thing we have issues with is the removal of agents from then end user. We would like to see a password protected uninstall of the agent and AV What problems are you solving with the product? What benefits have you realized? It has allowed our staff to excel in solving ...

Palmetto Care Connections Reveiw

What do you like best? The user interface is very intuitive by comparison to other MSP products i've reviewed. What do you dislike? I wish there were more marketing materials related to the different sectors What problems are you solving with the product? What benefits have you realized? Primarily patch management, backup and Risk Intellegence reporting for HIPAA compliance.

Review of RMM

What do you like best? simplicity, ease of use and the speed at which myu techs can react and respond to client needs What do you dislike? i honestly cant say there is anything i dislike. What problems are you solving with the product? What benefits have you realized? patch management is the main use we have for it. keeping our clients patched is crucial and having an easy platform makes that very simple