Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

November 2020

What do you like best? Different view options--like the chart to the cards What do you dislike? I think it's not you, it's me. I struggle with alot of the planning software because I feel like I'm constantly explaining or validating what I'm doing, which you would know because of my work product. It feels like I spend an inordinate amount of time looking backward. What problems are you solving with the product? What benefits have you realized? The whole template and ...

Functionality at it's best

What do you like best? Smartsheet gives my team the ability to collaborate What do you dislike? the limit on how many cells you can copy and past What problems are you solving with the product? What benefits have you realized? Smartsheet has created a way for my team to track are work with ease

Great, versatile tool for keeping for team collaboration and forms

What do you like best? Easy to make forms, shared editing of sheets, straightforward workflows, user friendly, don't need to be technical to use What do you dislike? Wish it had a feature that when a form was submitted, it would pass back an auto-generated number to the person who submitted the form - would use to generate POs on the fly What problems are you solving with the product? What benefits have you realized? We used smartsheet to solve two big issues: 1) We ...

I would recommend situationally - only if it made sense for the business to change operations

What do you like best? Forms, flexibility, cloud-based, proof-versioning, tagging, comments, change-log, fun symbols What do you dislike? At the end of the day, you're still responsible for managing it, so in order to have a comprehensive project plan you need to be trained in how SS works, as well as formal project management skills. What problems are you solving with the product? What benefits have you realized? We are solving PM issues, cloud-based sharing/versioning ...

Great tool to provide visibility to your team and clients; small learning curve

What do you like best? If you are comfortable with Excel the learning curve is pretty fast to be up and running with SmartSheets. Leverage the templates from SmartSheet and go from there! Calculations are flexible, drag and drop functionality is pretty plentiful, and report and dashboard capabilities are not only easy but look VERY impressive! What do you dislike? Maintaining contact lists for column assignees can be very time-consuming, but helps drive notifications so it's ...

An Overall Great Product

What do you like best? We like the fact that multiple people can go in and update a spreadsheet. It will also show you who made that last update. What do you dislike? Really no downside other than it’s not free. Recommendations to others considering the product: Great for businesses with multiple locations, like franchises. What problems are you solving with the product? What benefits have you realized? For our business being able to retain our daily safety ...

Helpful and Convenient

What do you like best? The opportunity to share the sheets in different views. What do you dislike? The need to to create an account and login in to view a shared Calendar . Recommendations to others considering the product: Take any tutorials or webinars that are offered. What problems are you solving with the product? What benefits have you realized? Connecting with all of my clients and production team. Instead of having to send out multiple change orders I ...

Helped Streamline Our Office

What do you like best? User friendly, Smartsheet community has good answers, ability to utilize formulas What do you dislike? The functionality of opening attachments has changed since an update, and I do not like the way attachments present on the right hand side of the sheet now What problems are you solving with the product? What benefits have you realized? We used Smartsheet to move our payables system from paper to completely paperless, since the shift we have not ...

Easy to use and collaborate

What do you like best? How easy it is to use. We can easy track and comment to workflow. What do you dislike? Sometimes multiple people editing gets hard What problems are you solving with the product? What benefits have you realized? Business collaboration. Getting information from everyone

Mike's SmartSheet Review

What do you like best? Easy to learn, simple to use and highly customizable. Great for managing small to medium projects or annual planning events like an annual budget. Can shift to different views easily and save in various formats. What do you dislike? Sometimes formatting can be a little clunky. I do not have too many other significant concerns. The product is very versatile. What problems are you solving with the product? What benefits have you realized? I am a ...