Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

It has been very user friendly and easy to use and has kept everyone on track.

What do you like best? Setting up dates and how long each task should take. It is easy to follow along with what needs done and by when and by who just by looking to the side of each task. This is a major way that the entire team is able to stay on tract and accomplish the goal on time and in all completeness. Being able to assign specific tasks to individuals is a great way for the manager to be able to make sure everything is assigned and so that every team member know what is ...

Smartsheet as Operations workflow tool

What do you like best? Flexibility and inter-operation between sheets as well as portal functions What do you dislike? Some inter-operations between sheets need enhancements, and formula variables are incomplete. Recommendations to others considering the product: Make sure you test/learn Smartsheets long enough to get a through understanding of the inter-operation of multiple sheets as well as implementing a portal. It can definitely do things that other alternatives ...

Great Tool!

What do you like best? That multiple can access & update at the same time. What do you dislike? Only that i don't have enough time to learn all the features better. Recommendations to others considering the product: Give it a try - you'll like it! What problems are you solving with the product? What benefits have you realized? Our company converted to new internal system & we used this as a tool during the interim of testing & converting over. Well we're still ...

Great for project management and integrations to Jira. Reporting aspect is making headway

What do you like best? Cell linking for automated rollup and updates What do you dislike? Reporting aspect is still very clunky and has room to improve to be competitive What problems are you solving with the product? What benefits have you realized? Project, sprint, and organizational management through interlinked progress tracking which gives visibility across the board to team managers and cross functional leadership/executives

Smartsheets for Inventory

What do you like best? The ability to collaborate across teams and allow users read access. What do you dislike? Backup functionality could be improved to be automated. Recommendations to others considering the product: Much better solution than other cloud services. As a O365 user we find this tool easier to use across our team. What problems are you solving with the product? What benefits have you realized? Collaboration between different product teams from ...

Smartsheet is great for managing projects!

What do you like best? I can easily create project phases and tasks, assign dependencies, assign team members to tasks, generate a Gantt chart and a calendar for the project. What do you dislike? Nothing that I've found. It works great for me. Recommendations to others considering the product: Check out the free trial. You will find this product very helpful. What problems are you solving with the product? What benefits have you realized? I needed a fully ...

We've come to depend on this platform for planning.

What do you like best? We use the task management option with grid/gantt view the most. It allows us to buid product development and production plans with dependent dates and share that with our clients. They can view the progress at any time, cutting way down on calls and emails asking for updates. It also sends reminders and keeps our team on track. What do you dislike? Doing formulas is a bit clunky compared to Excel, but learnable. What problems are you solving with the ...

Smartsheet is bringing us into the 21 Century!

What do you like best? I love that collaborative features that I can automate and work with my team without it being a manual process. I also love that we can utilize the data we are already collecting but transform it into a more robust analysis. We are beginning to see a lot of data repeated across our projects and we are starting to see how Smartsheet can be used to help us eliminate duplicate work for our team. I love that we can create dynamic visuals using a dashboard so that we ...

Smartsheet is very user friendly and can be used for any type of industry!

What do you like best? How easy smartsheet is to use and all of the templates they have to offer for various tasks. Sharing tasks & notifications of tasks being added to a user really help with communication. Anyone can create new workspaces to either be shared with certain permissions which helps eliminate mistakes. Customer service is always very responsive and helpful with any issues or questions we may have. What do you dislike? Sometimes when multiple users are working ...

Great functionality and even better support.

What do you like best? I have found all the tips and tricks that are strategically placed throughout the sheets are very helpful. When I'm trying to complete a task, I can usually find an icon somewhere I can click that will give me a helpful tip on how to complete that task (or how to complete it more efficiently). The explanation of formulas is also very helpful. The fact that they give you a list of optional formulas is extremely beneficial because you may have a thought in your head ...