Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

Powerful tool for cross-functional projects

What do you like best? Smartsheet enables our company to keep all functional areas in sync while collaborating on a project by tying together multiple sheets, workspaces, dashboards, and more in a real-time cloud environment. By using cell-linking, v-lookups, reports and dashboards, we have eliminated duplicate work and become a much more efficient enterprise. What do you dislike? Smartsheet does currently lack some basic formatting and print options, such as cell merging, ...

Fantastic, zero complaints - Smartsheet is great - i even own Smartsheet stocks

What do you like best? The organization an ease of automation communications What do you dislike? Lack of Visibility of people being certified - solution certification not being offered - Recommendations to others considering the product: Solutions Certification What problems are you solving with the product? What benefits have you realized? Project Management and scheduling Ease of automated notifications

I am a novice but really like what I have learned so far. I have only been using it about a year.

What do you like best? I link being able to auto calculate the % complete for projects and I like that it can be shared to others to view and update their own status updates. What do you dislike? I don't like that it requires a license - and getting a license for new team members is hard to get approved. It would be nice if there was a cheaper - co. wide license and not have to be by user. What problems are you solving with the product? What benefits have you realized? ...

Good for simple project planning with dependencies / Gantt views.

What do you like best? We use Smartsheet to put together launch punchlists for campaigns we run and to manage our companies roadmap. It's great for setting up dependencies, seeing things in Gantt view, and locating the critical path. What do you dislike? I'm not sure why, but non-tech stakeholders have consistently disliked the Smartsheet UI at multiple jobs/places... sometimes I've had to use other tools simply because some of the decision makers didn't like the way it looked. ...

Smartsheet recommendations

What do you like best? The ability to assign tasks with timelines on them to employees and have emails sent to them. What do you dislike? The online training changed formats and I was not able to complete the old training nor access it. So I now have to pay for a new training Recommendations to others considering the product: Send more than one employee to training, this will give more than one opinion on how things can be set up and displayed. What problems are you ...

Very useful but a learning curve.

What do you like best? It's a good mix between a spreadsheet and a project management tool. It's easier for most users than dedicated project management tools, with some views especially intuitive. What do you dislike? It takes a learning curve to use the advanced features and it is more expensive than SharePoint or some installations of Google Office. What problems are you solving with the product? What benefits have you realized? It helped us do a lot better with ...

SG2

What do you like best? I really liked the stories from the customers who explained how they used smartsheets to drive project management. I am planning on doing the same for our company What do you dislike? I did not like the moderator's jumping in during the round table. He should let the speakers say what they feel is best for them as a company. It seemed that he was guiding them. What problems are you solving with the product? What benefits have you realized? We are ...

Great project management, pipeline tracking, and collaboration tool

What do you like best? Smartsheet is very intuitive, so users can ramp up quickly. Use @mentions to trigger emails to colleagues, clients, vendors, etc. Use workflows to automate next steps based on specific conditions. Use dashboards to mesh data across multiple sheets (aggregate resource loads & availability across all projects, aggregate sales pipelines across multiple products or service lines, etc. What do you dislike? No ability to preview documents attached What ...

With Smartsheet tasks are assigned and tracked, showing project progress.

What do you like best? Being able to see the status and adding notes as needed. Easy access. What do you dislike? Not being able to see the whole sheet on the screen. What problems are you solving with the product? What benefits have you realized? Keeping track of assaigned tasks. Responsiblity ownership.

Great Collaboration and Project Management Tool

What do you like best? The ability to define different types of sheets for usage and collaboration within our organization as well as with our clients. The ability to layout a complete project plan is very helpful in ensuring customers understand key dates and deliverables on both sides. What do you dislike? The cost can escalate quickly when you start adding users. However, there is plenty of value because of the collaboration across organizations. Recommendations to others ...