Smartsheet Reviews in July 2026: User Ratings, Pros & Cons

Smartsheet is awesome - I am the poster child.

What do you like best? Cloud based, flexible, simple, way better than excel or MS Planner for my needs. What do you dislike? Nothing! Except it would be nice if it automagically integrated with email, so you could add a row via an email natively. Recommendations to others considering the product This is a great tool, very powerful and anyone can use it. What business problems are you solving with the product? What benefits have you realized? Tracking, Task Lists, Scheduling, Planning

Good program to learn

What do you like best? Best thing about this is real time information updates. i.e. i enter something and it is updated on the sheet for all my team to look at, without having to inform them separately What do you dislike? depending on how many users are live on a specific sheet it sometimes gets slow and lags. Sometimes the sheets are slow and maneuvering like you do on a regular excel isn't possible with the web application Recommendations to others considering the product good ...

Smartsheet for Excellent Organization

What do you like best? I like thatyou can have multiple pages in one document. People can own certain pages. As a team we are able to login and track a variety of projectsand where we stand. What do you dislike? I would like it to link with my outlook calendar so i could get notifications/ sync with my calendar for due dates What business problems are you solving with the product? What benefits have you realized? We use it for a team organizational tool to keep track of our various ...

Useful for connecting teams on data intensive projects

What do you like best? I like the number of tools it offers that make collaboration between many team members easy. What do you dislike? It feels like excel and I want it to do a lot of excel things, but many excel formulas like vlookup don’t work in Smartsheet What business problems are you solving with the product? What benefits have you realized? We have a new ecommerce process that requires a lot of human interaction until we get our automated systems in place. We have used a ...

Organizing projects

What do you like best? Being able to assign tasks to people and see the projects roadmap in a calendarized view. What do you dislike? Everyone has to have a license in order to access the sheet. Wish there was a better way to collaborate without everyone having to have an account. What business problems are you solving with the product? What benefits have you realized? Project management across global operations.

Great Work Tool

What do you like best? Ability to have multiple colleagues add/remove information, keep it easy for everyone to see changes What do you dislike? Need more training to use a majority of features What business problems are you solving with the product? What benefits have you realized? Timelines, Project Management Tools

Better than Excel

What do you like best? That it is intuitive, can be shared in real time. Can export and use existing formatted reports. What do you dislike? Some parts are too big or too complex to use with very simple projects What business problems are you solving with the product? What benefits have you realized? the real time sharing. The collaboration. Not having to wait for several to review before making a change

A smart sheet, but basic

What do you like best? Quick to get going, easy to use and collaborative What do you dislike? Duped into thinking its as powerful as Excel - it's not! What business problems are you solving with the product? What benefits have you realized? Sharing tabular data for status updates

Everything MS Project can do, but better

What do you like best? I love that it lives in the cloud and I can easily connect sheets together for robust reporting and collaboration. What do you dislike? I don't like that I can't do @ tags with my team and tell them exactly what cell I want to discuss and what I want to do. Google does this really well and I want Smartsheet to do it too. What business problems are you solving with the product? What benefits have you realized? My team manages 96 events per year. Each event has ...

Smartsheet is a great collaboration tool

What do you like best? The ability to share documents and work collaboratively with other users on worksheets and project timelines. What do you dislike? The only dislike is that the user levels and who can create, delete, and modify sheets is a bit quirky. What business problems are you solving with the product? What benefits have you realized? Instead of emailing excel sheets back and forth and getting versions mixed up, we are able to work in real time on a shared document that ...