Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

It's Got Potential

What do you like best? The ability to assign a task to someone on your project sheet. What do you dislike? It seems to move slowly. Every click or edit on the sheet takes a moment to register. It can be frustrating. If your project sheet is long, it will take you a while to scroll through the list. Recommendations to others considering the product Creating templates for your project sheets can be a time-saver. The training is also good for gaining a basic understanding of ...

Powerful and helpful cloud-based product for organizing your tasks

PROS & CONS What are the best aspects of this product? The great thing about Smartsheet is that your whole team can work on the same sheet. They can change, update or edit the sheet and the notifications are spread immediately. You don’t need to download a software on your computer, because the platform is web-based. Also, admins are allowed to add new users. What aspects are problematic or could work better? It would be great if they can include more “options” similar to ones from ...

Great alternative to MS Project

What do you like best? This is a good alternative to MS Project, good gantt chart view, easy to use, templates available, sharing with other users is easy, adding attachments is simple and the overall application is quick What do you dislike? The interface looks outdated and non-modern. Looks more like something you would see in Windows 98. You have to manually click save to save your work, it does not auto-save Recommendations to others considering the product Good web-based ...

Use daily for project management and marketing calendar work

What do you like best? Ease of use, ability to share sheets, email notifications are easy to setup and use. Great for project tracking What do you dislike? None at this moment. I'm not an admin user of the software. Recommendations to others considering the product Extremely useful collaborative tool, my entire team uses this to track all of our project workload What business problems are you solving with the product? What benefits have you realized? Sharing workload planning ...

SmartSheet: Smart Indeed

What do you like best? I best like the ability to transpose data with Excel and having it easily port into SmartSheet is awesome. What do you dislike? I dislike that the menus are so clanky and slow to respond. Recommendations to others considering the product Needs works but definitely worth the investment What business problems are you solving with the product? What benefits have you realized? We use SmartSheet as a way for all projects to be managed in a central platform ...

Almost perfect

What do you like best? I like how I can kep track of data that is entered manually or collected via a user friendly form and then use that same data to create a report in a matter of minutes. I also like that I can communicate with my colleagues about projects and use notifications or update requests when I need answers. What do you dislike? I dislike how certain columns have specific functions and that's all they can do. For instance, I can't place conditional formulas in a contact ...

Underutilizing Smartsheet

What do you like best? The project management feature is the main reason we reason we started using the product but I like how it has capabiliites to do workflow, budgeting, and a whole host of other functions. The users conference was very helpful in giving us ideas on how to expand us What do you dislike? A blank slate gives you options...if you have time. The time to create can be challenging for an organization that is not all in on using product. You have to rely on the explorers ...

Project management & Team Collaboration

What do you like best? Smartsheet is easy to use. Based on excel so if you are familiar with excel you should be fine. The admin management is super easy, software overall is very intuitive. What do you dislike? Lacks certain customization for reporting and dashboards. The sights feature lacks true functionality. The business pricing model only allows for users in groups of 3, making it difficult to add additional users. Additional features like sights do not work very well, and ...

Great web-based project management tool.

What do you like best? Ease of use, especially for Gantt managed projects. What do you dislike? I wish the spreadsheet functionality was a bit more robust. I would be great if it could integrate with Google Sheets. Recommendations to others considering the product Take the time to learn how to use it as it will pay dividends later. What business problems are you solving with the product? What benefits have you realized? Project management has improved. We have much more efficient ...

Great Collaborative and "Light" Project Management Tool

What do you like best? Very easy to use and quick to setup surveys, information gathering forms and other spreadsheet tasks. What do you dislike? It does not auto update in real time or close to real time. You have to save/refresh or wait 5 min before updates are ready for refresh What business problems are you solving with the product? What benefits have you realized? We use it for vacation planning, project planning, surveys, project check lists