Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

Soooo much better than spreadsheets - and so flexible

What do you like best? I love my Smartsheets and am slowly getting the rest of my company addicted - I use them for project planning (Gannt charts so I can see what's coming), estimates (SUM CHILDREN rocks!), budgets, press lists, forecasts, you name it. And being able to attach documents and links, have conversations by the sheet or by the line, and so on means it's amazing for collaboration. What do you dislike? Honestly, nothing much - the multi checkbox feature overcame my only ...

Ease of use & sharing

What do you like best? Sharing sheets within the company makes things so easy. Reminders. Being able to attach files to line items. What do you dislike? Changing ownership- it is quite hard to give ownership back to someone after transferring a bunch of sheets What problems are you solving with the product? What benefits have you realized? Collaboration. Having all of our sheets in one place rather than having to search for things on Drive

Smartsheet meets my needs

What do you like best? I like the automation. The ability to send notifications, request updates, and other useful actions sent automatically to other sheet collaborators is a quick way to communicate. What do you dislike? I dislike the fact that to import other files you need to use a 3rd party integrator. Recommendations to others considering the product: Smartsheet is very flexible and can meet a variety of needs. They have great support, and are constantly working to ...

Project and Work Management Tool

What do you like best? Collaboration, sending out reports and dash; using formulas What do you dislike? I, personally, can't keep up with all new changes; but am happy Smartsheet is responding quickly to user needs What problems are you solving with the product? What benefits have you realized? I use it for project management and reporting; it is easy for project team members to access and use for a variety of project needs

User Friendly and dynamic

What do you like best? I like how simple it is to learn and use. What do you dislike? The card view doesn't communicate very well with grid view. If you update grid view it updates accordingly in card view, but not the other way around. (i.e. a new "child" in card doesn't appear with the "parent" in grid) What problems are you solving with the product? What benefits have you realized? I've been able to streamline communication between departments in my organization. And the ...

Sales Engineer

What do you like best? Functionality. Nothing I have used can rival the capability and functionality like this does. What do you dislike? I often change between sheets quickly and clicking between the navigational tool bar and sheet window can become cumbersome. What problems are you solving with the product? What benefits have you realized? Direct workflow is a big benefit. I can typically create organization and team communication from one platform which is very ...

Great Project Management Tool

What do you like best? Easy to use. Provides several out of the box templates which makes for easy integration. What do you dislike? Some features that you utilize in Excel (Pivot Table) is an additional cost above and beyond the standard. Recommendations to others considering the product: Great tool that provides several out of the box solutions. Allows for you to easily move between listview, cardview or Gantt views. Easy to use Forms that can capture information quickly ...

One of the most versatile, shareable, and easy-to-use Tools Out There

What do you like best? I love the ability to customize views, and how easy it is to view information in a way that you need it. Not only that- but it's easy to set up shareable viewpoints so that your entire team is on the same page. I also love the usability- photo uploads and file attachments per row, which still retain their identity even if you need to shuffle them around! It's great. What do you dislike? It isn't always the easiest program for spreadsheet beginners, the max ...

Solid product and good companion to more ganular tools

What do you like best? As a Services Agency, this functions very well as a client facing Release Plan and Milestone Tracking product. Is also good for collaboration on application feedback and prioritization. What do you dislike? It's not designed to be granular "to the daily task" basis- like all gantt tools. While there is a "card view", it doesn't function well with day to day activities in a multi-sprint, long term project. What problems are you solving with the product? ...

Great customer service, easy to you project tracker.

What do you like best? Smartsheet is very intuitive and offers easy to understand and implement ways to keep up with all our projects. What do you dislike? Some of the reports and views were daunting at first, but with the help center and training, it was much easier to understand. What problems are you solving with the product? What benefits have you realized? We track a lot of projects across internal team members, including Global team members, and keep up with visibility ...