Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

The Backbone of the Company

What do you like best? The ability to organize information (filter, sort, query) very quickly and to make that information useful through automation tied to dates and values. What do you dislike? It would be useful to be able to hide rows or to filter columns; which are both things that will likely be available in time. Recommendations to others considering the product: It is an extremely flexible platform that can be utilized across almost any project or task. What ...

A Useful Tool For Collaboration

What do you like best? I like that you can share docs and updates with coworkers and contractors. What do you dislike? I feel like some of the shorcuts are not as intuitive as I would like, but they do seem to improve! Specifically insert and copy functions of lines seems to create blank lines. I must be doing something wrong! What problems are you solving with the product? What benefits have you realized? I like using the activity tracker to see when contractors have ...

Process and Project managing software!

What do you like best? How flexible the software is, can build out almost anything! We use it all over the company for processes and project management in many different departments. Because it's all in 1 software - you can run reports and connect information that creates this higher level web of data that executives can review on dashboards and reports to keep informed. It's brilliant! What do you dislike? There are a few quality of life items that could really boost user ...

Easy Online Solution for Departmental Collaboration

What do you like best? I love not only being able to access Smartsheet on all my devices, but the ability to share sheets/reports/dashboards with members and non-members to easily collaborate on projects and tasks. What do you dislike? Sometimes I find myself stuck when trying to design a grid sheet that I know I have the ability to do in Excel due to platform limitations (merge cells, pivot tables, etc.) and the frustration involved with losing Smartsheet Labs and DocuSign account ...

Smartsheet Review

What do you like best? The ability to be able to easily access data online from anywhere/any device. What do you dislike? I've used Smartsheet for the past 4 years, and have seen the company demand more and more money for basic features. It would be one thing if the features were 100% perfect, but we're getting asked to pay for features that don't even really work//not necessary. The few features we have upgraded/paid extra for - each has significant system limitations. For these ...

Review

What do you like best? Sharing capabilities, real time updates, alerts What do you dislike? Unable to have multiple fonts/colors in a cell Recommendations to others considering the product: Determine what functions your company requires and compare with Excel or similar software What problems are you solving with the product? What benefits have you realized? Job calls, Job notes, tracking products and orders

Good tool

What do you like best? Reporting capabilities are great I really What do you dislike? Can't sort after you filter. which is an incovenience. What problems are you solving with the product? What benefits have you realized? None

Great project management tool

What do you like best? I enjoy the ability to create dashboards to see roll ups of all my projects. I am able to make areas for my peers to work in and then have a roll up for my manager. Helps us keep on task. Very intuitive What do you dislike? i struggle with remembering to copy formulas Recommendations to others considering the product: If you like to use templates and have an easy to access dashboard for all projects, this is the product for you. What problems ...

Extremely customizable and can be effective in any environment.

What do you like best? Customizable, automation and dashboards. What do you dislike? Limitations of automation, restrictions on sheet size and linking. Recommendations to others considering the product: It's great and can work with any business. What problems are you solving with the product? What benefits have you realized? Production scheduling, workflow design. Smartsheets offers great visibility over any area.

Smartsheet saved us during CARES ACT/PPP

What do you like best? Love the form and how we can change it during a process seamlessly and the data automatically populates the Smartsheet! Also the global access capability prevents so many phone calls about the status of requests; Also the ability to pull reports and especially for performance measuring What do you dislike? I wish we could link to Microsoft files, since we don't have Google Docs, from the Dashboard Recommendations to others considering the product: ...