Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

IN LOVE with Smartsheet

What do you like best? The ability to attach files and review in real time What do you dislike? Limited on number of sheets without upgrading Recommendations to others considering the product: Don't procrastinate! Smartsheet will make your bosses think you're a genius:-) What problems are you solving with the product? What benefits have you realized? The lag between sharing files and reviewing/ approving is diminished. Saves time, energy, and irritation!

Quality solution for a complex organization

What do you like best? Smartsheet has supported my organization from day one. They developed our first set of templates, trained our project support staff, and offered advice for improving our processes even beyond the Smartsheet tool. Their customer service is top notch, but that's just part of what I like best about Smartsheet. Smartsheet can be adapted to support a wide variety of business use cases, from projects, surveys to simple data tracking and to-do lists. Smartsheet it is ...

Fantastic, zero complaints - Smartsheet is great - i even own Smartsheet stocks

What do you like best? The organization an ease of automation communications What do you dislike? Lack of Visibility of people being certified What problems are you solving with the product? What benefits have you realized? Project Management and scheduling Ease of automated notifications

Love Smartsheet as a Project Management Tool

What do you like best? Hard to come up with just one. Love the collaboration tools, flexibility, reference other sheets, automation tools, sample templates sets and they always strive to improve the product just to name a few. What do you dislike? I work for a charity and some of the additional products are overpriced for us. Recommendations to others considering the product: Use your imagination and make use of the templates/template sets when designing what you want. It ...

We are finding more and more ways to use Smartsheet throughout our company.

What do you like best? Ability to collaborate. Ease of creating dashboards. Ease of granting permissions. Ease of reporting. What do you dislike? I haven't been able to find a good way to organize sheets and work spaces. It is time consuming to find the sheet I need to access. What problems are you solving with the product? What benefits have you realized? Managing our pipeline. Using it as a work flow tool. We have created two control centers for different segments of our ...

Excellent Solution for Responding to Fast Changing Business Environments

What do you like best? The ability to quickly create data structures and forms for gathering input with no more knowledge than MS Office products. The ability to generate reports and send them to users on a scheduled basis is awesome. Quickly deploying dashboards with charts and graphics is the stuff that makes heroes. What do you dislike? While I store a lot of my work on SMARTsheet the ability to treat is as a file share would be helpful. I do have workarounds and so it's not ...

Smartsheet has transformed the way we manage Operations

What do you like best? The collaboration tools - ways to share information and set automatic triggers and alerts to gather information or provide transparency into a project without the hassle of long email threads and correspondence (that may or may not go to the correct people) What do you dislike? Lack of simple integrations with other software applications - such as our Accounting system and Service management tools. Recommendations to others considering the product: ...

Best Collaboration Product!

What do you like best? Being able to collaborate with coworkers in real time What do you dislike? Not being able to customize column headers What problems are you solving with the product? What benefits have you realized? We have been able to successfully track Team Members on furlough, budgetary issues and reports.

Use it every day. Love it!

What do you like best? Automation rules. Like big sheets with all data and then personal reports for everyone to use. What do you dislike? I would have said size limitations but now that is a million times better. I think I want more dashboard options. The charts a little plain. Recommendations to others considering the product: If you just want to fill in an excel sheet, then dont bother using smartsheet. Smartsheet is an excel on steroids. What problems are you ...

A super user friendly solution to automate common office processes!

What do you like best? Very user friendly SAAS solution that does not require any programming or IT knowledge. Easily automate processes such as invoice approval workflow and reminder notifications. We also use it to manage contracts and send us automated alerts when a contract is close to ending or renewing. What do you dislike? The forms are a bit limited on functionality, such as being able to populate results into multiple rows based on form criteria. Smartsheet is continually ...