Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

Simple, intuitive and interactive

What do you like best? Ease of use, sharable aspects, and a great onboarding team What do you dislike? Not much to dislike, the pricing model is a little wonky but that's about it What problems are you solving with the product? What benefits have you realized? Tracking customer based projects and implementations. Really pulling it all together in one area!

Should be called SuperSheets

What do you like best? Contributors don't need a paid license so it's easy to share with your team and let them self manage their updates and tasks. What do you dislike? I really don't have anything I dislike. I think it's a super powerful tool and I keep trying to carve out time to watch training videos to make it do more for us. What problems are you solving with the product? What benefits have you realized? To date we are using it for project management. I like being ...

Great tool for project management

What do you like best? My team uses Smartsheet for project management and management uses it to get snapshot of status of all implementations. I find templates and sheet-linkages to be useful so we minimize amount of repetitive setup. What do you dislike? There is some learning curve to using the tool, but the help articles and videos are excellent. Recommendations to others considering the product: First figure out how you want to use it and standardize usage before ...

Great for collaboration!

What do you like best? Using Smartsheet allows our team to collaborate on projects while working virtually. It also helps us stay on top of deadlines and set reminders for ourselves and others. Smartsheet has been really useful overall. I realize that there are many other aspects of Smartsheet that I have yet to try; however, the components I have used have been great. The ability to collaborate is a gamechanger and is quite possibly my favorite thing about Smartsheet. Being able to ...

Smartsheets are Everything

What do you like best? It keeps our team in Sync with our clients! What do you dislike? I haven't seen anything so far, that I don't like. Recommendations to others considering the product: Try it. You will fall in love with Smartsheet. What problems are you solving with the product? What benefits have you realized? Just how easy it is to communicate questions with our clients in real time! We were using templated we had before, and it was a mess. Now it is ...

Easiest and most powerful Project Management Tool around!!

What do you like best? - Smartsheet centralizes information, helps maintain accurate data, and increase project visibility - Supports cross-functional collaboration - Easy to learn and very powerful -Keeps everyone updated and on track by sending them alerts and reminders. - Dashboard creation is fast and lets management see at a glance the status of each project. - Formulas are easy to use and intuitive - Love all the customizations you can add - You ...

Smartsheet Streamlines Works

What do you like best? Smartsheet is "Excel like" making adoptability high and people excepting of change. The automation engine for alerts and updates is amazing to gather details and provide updates in a timely manner without taking up human capital. What do you dislike? I do wish field could be validated in ways such as must be dollars or integers. There are other workarounds. Overall, the team at Smartsheet is able to provide me with a viable solution 99% of the time. ...

I love it. Depend on it all the time for a wide array of needs.

What do you like best? It simplifies the project management tool I need. Some project management solutions are so complex that they are hard to use. SmartSheet allows you to do simple, or dig deeper if you need. That versatility helps me meet a wide variety of needs. What do you dislike? Sometimes it is difficult to figure out how to execute something. For example formula's were hard to figure out. I had a coworker help, but it would be nice to have something embedded that ...

Great for interdepartmental biotech projects

What do you like best? What I like the most is that it's a cloud-based program and it allows multiple people to simultaneously view it and work on it. I love how simple it is to create a Gantt chart and assign tasks to coworkers. Space to attach file is great too. What do you dislike? The visability of attached files can be improved. I wish there were more templates to chose from. Creation of subfolder or subprojects is sometimes glitchy. Critial paths/steps can not be easily ...

Fantastic work planning tool

What do you like best? I like customizing columns to include checkboxes or drop-down options, the assignment function, and the ability to comment on rows on a sheet. What do you dislike? I wish that it was easier to create hyperlinks to text in dashboards. What problems are you solving with the product? What benefits have you realized? Work planning, efficiency assigning tasks, planning ahead.