9.8
Spot Score
Uncover customer insights to maximize your potential.
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Starts from $39/Month, also offers free forever plan
Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more
Easy to install and configure, providing quick setup and usability for users.
Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.
User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.
Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.
Lack of advanced features usage by all users may lead to underutilization of certain functionalities.
Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.
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Showing 71-80 out of 280
AU
Anonymous User
10/13/21
"Efficient tool for understanding user's behavior"
What do you like best about Smartlook? The ability to watch the user's session and understand the pain points in a couple of seconds, rather than in a week's long of support messages!
AU
Anonymous User
10/13/21
"Great tool for feedback and troubleshooting"
What do you like best about Smartlook? User sessions are very easy to filter by a variety of different options, including individual users. This helps to find specific sessions or general feedback.
MM
Malik M
10/13/21
"session recording is a really intuitive way to understand user navigation"
What do you like best about Smartlook? session recording is precise and lets us understand where users are leaving and what they are exactly doing in our landing pages
JE
Joshua E
10/13/21
"It's an overall great product, I'll recommend for business owners."
What do you like best about Smartlook? I love the fact that it helps business owners analyse the behaviors of their customers/consumers What do you dislike about Smartlook?
LC
Luca C
10/13/21
"Perfect service for Perfect feature"
What do you like best about Smartlook? It allows you to keep track of any passage on my site, see the areas of interest and what users do. Extremely useful What do you dislike about Smartlook?
JD
John D
10/13/21
"Great product, easy to use and offers wonderful insights"
What do you like best about Smartlook? My favourite thing about Smartlook was the ability to replay a user's exact journey. Key presses, scrolls, form completion - all visible as they would've seen it on their device. This was huge for us in improving our onboarding process and being able to spot if users were having issues. Also really handy was the ability to speed up these videos so you could watch 1 hour of videos in 5-10 mins.
ML
Marek L
10/13/21
"Amazing tool that shows valuable information"
What do you like best about Smartlook? I just like how easily I can see how our customer was confused by our UX and I can react and make changes to the site immediately. I don't have to pay an expensive UX designer. I recommend trying this tool is absolutely worth the investment.
JE
Joe E
10/13/21
"Clean and Easy, Makes Iterative Design a Breeze(y)"
What do you like best about Smartlook? SmartLook is clean and simple to use. The tools are powerful and can scale along with your iterative design work. Being able to share the experience with clients makes it super simple to have conversations based on data instead of intuition.
DV
Diego V
10/13/21
"Detailed way to understand your users"
What do you like best about Smartlook? It has many options to perform an audit of how users interact with my platform. I can create different paths and scenarios that are extremely helpful to see the end to end experience, what the entry points are and areas where I need to improve the experience because of confusion, overwhelm, etc.
LD
Lukas D
10/13/21
"It's simple & easy to use!"
What do you like best about Smartlook? Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.
