Smartlook Reviews in May 2025: User Ratings, Pros & Cons

Smartlook will be good to our quantitative product analytics

What do you like best? Actually seeing what user does, especially when it comes to purchase optimization What do you dislike? Business Model is hard to get, the pricing doesn't make any sense for custom packagae What problems are you solving with the product? What benefits have you realized? Enriched behavioral analytics

I didn't know all the functions that Smartlook had, but is extremely great!

What do you like best? Smartlook give you the chance to improve the layout of your site, the UX and also the UI. I like it very much because you can check what the users are doing and where they are clicking. The heat maps are a really great feature. What do you dislike? I couldn't find anything that I dislike up to now. Recommendations to others considering the product: You can check the trial period and you'll see that it is very useful and ease to use. What problems ...

Great method for understanding how our customers user our website!

What do you like best? We are able to understand how customers interact with our website and make improvements that we had never thought would be required. What do you dislike? Nothing so far, we are finding that the software is meeting our requirements. What problems are you solving with the product? What benefits have you realized? We wanted to understand the way customers interact with our pricing calculator and working through the process of adding our products to the ...

Absolutely amazing insight from this beautiful product

What do you like best? The system was so easy to set up, and we were gathering stats and watching recorded clicks and scrolls that provided a lot of insight into expectations on our landing pages. What do you dislike? Would like a more flexible date range input for the dashboard Recommendations to others considering the product: You may think you know how your customers behave when visiting your site, but without watching their actions, you do not know how things render and ...

Brilliant to get better insights into your customers user experience

What do you like best? I initially trialled this software for the heat map functionalities however my favourite part about this software is the video recordings. This gives us invaluable insight into how people use our pages, the devices they view it on and how they interact with our content. What do you dislike? There's not much to not like with this platform but I think my main issue would be that you can only see the heat, click and scroll maps with the pages you have chosen to ...

Works like magic

What do you like best? The possibility to look how your users interact with your website is like magic, because you can see what are they seeing, and with that, improve your contents What do you dislike? The heat maps, I expected they will be interactive, but it's only a screenshot of the site. What problems are you solving with the product? What benefits have you realized? Now I can see that some of my descriptions about shipping and handling are not so accurate, so, I can ...

Good insights for website conversion problems

What do you like best? I like being able to see quickly where users go to upon entering my website. It's hard to put yourself in the mind of the user so it can be surprising at times what the try to click on. What do you dislike? I would like to be able to see what happens within iframes but understand that there are privacy concerns involved. What problems are you solving with the product? What benefits have you realized? Improving conversion rates. I have changed the ...

Smartlook

What do you like best? - Rage Clicks - He speaks Czech - Support What do you dislike? - Evaluation of recordings - Price for higher recordings What problems are you solving with the product? What benefits have you realized? Incorrect animation sequences in Heat maps

Very good tool

What do you like best? The advantage is smoothness, the application works correctly and fulfills its task. It helps in recreating the behavior on my site and I know what to pay attention to. The panel is friendly and easy to use as well as connecting the site to Smartlook What do you dislike? I noticed that it is difficult to play recordings from my website on my smartphone. Maybe because my phone can not do it (although it is not so old) or quite poorly optimized playback of ...

I am very pleased with the performance and depth of functionality of this application

What do you like best? I like the ability to visually see how the users are using my application in real time. A bonus was when I saw an error console and yes and error in my app. The realtime support is the second favorite feature. Signing up for the trials was very easy and smooth. What do you dislike? Some of the terminology in the labels and descriptions of functionality are confusing. Recommendations to others considering the product: Sit back and Enjoy What ...