Smartlook Reviews in June 2026: User Ratings, Pros & Cons

Smart tool for smart marketer

What do you like best? very useful for understanding conversion processes and the user's purchasing process What do you dislike? nothing special. it is not too limited in the free version What problems are you solving with the product? What benefits have you realized? Understand how the user browses the site

Best tool ever I have used

What do you like best? I find this tool more user friendly and best compared to other tools. Smart look is a best tool to monitor user experience. It reveals the online behavior and voice of our users.It gives us a 'big picture' of how to improve our site's user experience and performance/conversion rates. Thanks to this platform, today we can get to know our clients better . Last but not least I am a happy customer :) What do you dislike? Some times even the existing customers ...

Smartlook helps us understanding how user engages our site.

What do you like best? I like the session recording best, since it gives us a really detailed view on how each user is using our site, it is so easy for us to find out the bugs and glitches. We use this to find bugs and glitches with our first version development before we put on our Google Ads. I believe, if we don't do this, we will have a low conversion rate and will lose quite a lot of money. What do you dislike? I don't like it in a way still needs people to go through all ...

Best tool for screen capturing and UX optimization

What do you like best? The features of Smartlook are very easy to implement and use. We are mainly using Smartlook for screen recordings, which we analyse for User Experience optimization. What do you dislike? There is actually very little to dislike. Hence my rating. The code is very easy to implement and the support team responds very quickly. Recommendations to others considering the product: No recommendations. Just do it and you won't regret it. What problems are ...

Data you won't get with analyics

What do you like best? The best are the journeys of my visitors throught the webshop. You can experience how they navigate and stop their journey. What do you dislike? Will be nice to exclude your own ip-address Recommendations to others considering the product: Use it if you want to know more about your visitor. What problems are you solving with the product? What benefits have you realized? Visitors clicking on text because they think the words 'shipping costs' is ...

We are more than happy to have such a powerful tool as Smartlook.

What do you like best? We found screen recordings to be very useful. It helped us to increase our conversion rate. What do you dislike? We didn't spend enough time to explore all the functions that Smartlook can offer, so I can't answer this question. What problems are you solving with the product? What benefits have you realized? Improving user experience, optimizing customer journey

Smartlook is the ultimate analytics tool!

What do you like best? With Smartlook you can easily check recordings of sessions of your site along with analytics and heatmaps and understand what works and what not, what people look at and what not etc. What do you dislike? I did not find anything that I can honestly say that was a dealbreaker or that it was even inconvenient. What problems are you solving with the product? What benefits have you realized? With the results from Smartlook we were able to better ...

Really helpful to find out what customers have struggling with on our website

What do you like best? Recordings to show the flow of customer spending time on our website, filtering and possibility to use many options in recordings view, like speed, skip inactivity. We really like Events module, its showing us all the events customers are doing on our website. What do you dislike? Change of language is missing (found it only in Help, but missing in the dashboard), possibility to delete recordings (or just mark as viewed and solved), because by now you can see ...

My New Favorite UX Tool!

What do you like best? The number of tools and metrics that measure all kinds of User engagements and behaviours. What do you dislike? There are almost too many tools so figuring out how best to use the app is a bit tricky at first. What problems are you solving with the product? What benefits have you realized? What to put CTAs, how clickable to make our LPs.

Smartlook will be good to our quantitative product analytics

What do you like best? Actually seeing what user does, especially when it comes to purchase optimization What do you dislike? Business Model is hard to get, the pricing doesn't make any sense for custom packagae What problems are you solving with the product? What benefits have you realized? Enriched behavioral analytics