Smartlook Reviews in June 2026: User Ratings, Pros & Cons

Good qualitative application for tracking

What do you like best? I loved the easiest method to see heat maps which visitors click on the most along with what they avoid. I really like it literally records the visitor's session tell you making enhancements. I furthermore like the fact in the event you give the entire year you obtain 2 several days totally free. What do you dislike? Really the only factor which may be altered can be a less expensive, possibly a smaller sized package. I have got small businesses therefore it ...

A nice tool to obtain insights on the experiences your mobile app users get

What do you like best? The Android SDK is easy to integrate.... What do you dislike? Some improvements on your support channels might be useful. We are/were having some troubles integrating the SDK, and we would appreciate some help on that before upgrading our plan. What problems are you solving with the product? What benefits have you realized? We are identifying places where we could improve the UX of our mobile app.

Powerful insight

What do you like best? Great way to see how users are really using our product. What do you dislike? Videos do not load and since we are a video platform that would have been prefered. Recommendations to others considering the product: Give it a try, its worth the setup to see the results What problems are you solving with the product? What benefits have you realized? Seeing how our users understand our UI.

Show for us how is our site traffic, very good

What do you like best? The cities and countries, it shows where are the people come from What do you dislike? nothing, all good, this web site is very important for SEO Recommendations to others considering the product: The best when you are using facebook ads What problems are you solving with the product? What benefits have you realized? Arrange better my adversiting and give some directions

The perfect solution for customer analysis

What do you like best? I better understand how customers behave on the site What do you dislike? The price is higher especially for a new e-shop that has a specific focus What problems are you solving with the product? What benefits have you realized? Optimalisation of pages

Very useful insights into customer behaviours.

What do you like best? The heat maps and the recordings are very useful. What do you dislike? The heatmaps are only available for one month. Recommendations to others considering the product: Should definitely try it out - it has an easy to use format, and the recordings are filled with useful information. What problems are you solving with the product? What benefits have you realized? Smartlook is showing me which of my pages are the most visited, and how engaged ...

Clear, usefull and easy to use

What do you like best? The way the information is shown and the clear understanding that you can get from that What do you dislike? there are no suitable plans for small companies in countries where the USD is a lot stronger than our local currency. I dont get so many visits and sales so it not something I can pay on its premium version. I appreciate all what is included in the free version of course. That's why I give 10/10 Recommendations to others considering the product: ...

Awesome Service Every Website Owner Should Use

What do you like best? Easy to set up, easy to use. Provides valuable insights to help your business. What do you dislike? Not a lot of downsides, they offer a truly free trial to see if you like it first. Recommendations to others considering the product: Great, easy to use software. Highly recommend. What problems are you solving with the product? What benefits have you realized? Seeing problem areas with our website, viewing how people interact with it and things ...

If i were forced to use only one instrument in my arsenal i would keep Smartlook.

What do you like best? it is the most reliable user recording among the other we used. very precise. What do you dislike? i don't have any dislike to report. pretty amazing. with high volume of traffic, it could be pricy. but the value has a price. Recommendations to others considering the product: Try it. You will enjoy it. What problems are you solving with the product? What benefits have you realized? for startups, eCommerce sites in the early stage it helps a ...

A great resource

What do you like best? It has been great to see how people interact with my website. It has helped me to see where improvements might need to be made. What do you dislike? I am little confused by the heatmaps. I am not sure how to read them. What problems are you solving with the product? What benefits have you realized? I am solving my website layout issues.