Smartlook Reviews in June 2026: User Ratings, Pros & Cons

Amazing product - best class at the price

What do you like best? Three things: - The simplicity of using and navigating through the app - It offers everything you need to evaluate your app at scale - Pricing (the competitors are way too expensive) What do you dislike? Would love to see: - Easy domain exclusion maintenance - Easier heatmap URL maintenance, e.g. wildcards - More customizations, charts for analytics and reporting What problems are you solving with the product? What benefits have you ...

Very simple, powerful and costeffective

What do you like best? 1) Goal automation 2) Clear and simple UX 3) Key tools: goals, funnels, heatmaps What do you dislike? Most of all, I dont like paying by sessions. Recommendations to others considering the product: If you use GA or YM, just test it, and you undestand everything. No Goal markup at all. What problems are you solving with the product? What benefits have you realized? Product analytics Understanding of key points of service problems ...

Amazing to see

What do you like best? It’s amazing how you see people’s actions on your site. Creates a lot of reason for discussion about how to increase conversion What do you dislike? It would be good to have more plan levels What problems are you solving with the product? What benefits have you realized? Conversion improvement Minimising clicks

An amazing tool to get a deep insight on your website visitors.

What do you like best? The most exciting part of the tool is you can visually track your visitors' actions on your website as a video. What do you dislike? Actually, there is almost nothing to dislike about the SmartLook. Recommendations to others considering the product: If you want to see visually how your website visitors browse on your website and what they do exactly you should use this tool. What problems are you solving with the product? What benefits have you ...

Understand your customer behaviour

What do you like best? What we like the best is the fact that we can watch how our customers behave on the site the path of completing a purchase. How long did the customer spend on the page and which part. The flexibility of adding filters. What do you dislike? Nothing that we can think of right now but the price could be cheaper. What problems are you solving with the product? What benefits have you realized? Initially, we used Smartlook to understand a certain error that ...

Marketing Managers dream

What do you like best? The heatmap is extremely beneficial as so many websites have posts that no one looks at, What do you dislike? It can be a little complicated to read at times. What problems are you solving with the product? What benefits have you realized? I am able to see where my wbesite visitors are coming from to then see where my campaigns need to be steered too

Helpful catch-all product insights

What do you like best? just started using, but looks very promising in getting insights to where customers struggle today in our apps What do you dislike? none discovered so far, but only have been using it a couple of days What problems are you solving with the product? What benefits have you realized? Finding out what is working as intended and what is not understood by users when they see something for the first time.

Great insight (beats Google Analystics)

What do you like best? See the individual visitors, that something GA cannot do for me What do you dislike? Nothing particular at this time. It's pricier, but that's not an issue. Recommendations to others considering the product: No What problems are you solving with the product? What benefits have you realized? It gave the possibility to understand how individual visitors are using my sites, which made it easier to adjust and improve.

Awesome and smart

What do you like best? SmartLook is an awesome saas that offer the possibity to screen the navigation of the visitors of your website (including Desktop & mobile devices). What do you dislike? For the moment this solution fit our needs. What problems are you solving with the product? What benefits have you realized? We use this tool to improve the navigation experience of our leads or customers.

Great! would love to get notifications and live screen recording when someone visit my website.

What do you like best? Screen recording is the best for me, but it's olny showing after 3hrs or so What do you dislike? there's no notifications when someone is visiting my website What problems are you solving with the product? What benefits have you realized? User Experience