9.8
Spot Score
Uncover customer insights to maximize your potential.
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Starts from $39/Month, also offers free forever plan
Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more
Easy to install and configure, providing quick setup and usability for users.
Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.
User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.
Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.
Lack of advanced features usage by all users may lead to underutilization of certain functionalities.
Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.
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Showing 141-150 out of 280
AB
AnalyticaHP B
08/07/20
Very useful insights into customer behaviours.
What do you like best? The heat maps and the recordings are very useful. What do you dislike? The heatmaps are only available for one month. Recommendations to others considering the product: Should definitely try it out - it has an easy to use format, and the recordings are filled with useful information. What problems are you solving with the product? What benefits have you realized? Smartlook is showing me which of my pages are the most visited, and how engaged ...
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AI
Agency in Real Estate
07/17/20
Very simple, powerful and costeffective
What do you like best? 1) Goal automation 2) Clear and simple UX 3) Key tools: goals, funnels, heatmaps What do you dislike? Most of all, I dont like paying by sessions. Recommendations to others considering the product: If you use GA or YM, just test it, and you undestand everything. No Goal markup at all. What problems are you solving with the product? What benefits have you realized? Product analytics Understanding of key points of service problems ...
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DW
Darren W
07/12/20
Amazing to see
What do you like best? It’s amazing how you see people’s actions on your site. Creates a lot of reason for discussion about how to increase conversion What do you dislike? It would be good to have more plan levels What problems are you solving with the product? What benefits have you realized? Conversion improvement Minimising clicks
TU
Tunç U
07/09/20
An amazing tool to get a deep insight on your website visitors.
What do you like best? The most exciting part of the tool is you can visually track your visitors' actions on your website as a video. What do you dislike? Actually, there is almost nothing to dislike about the SmartLook. Recommendations to others considering the product: If you want to see visually how your website visitors browse on your website and what they do exactly you should use this tool. What problems are you solving with the product? What benefits have you ...
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PS
P S
07/02/20
Understand your customer behaviour
What do you like best? What we like the best is the fact that we can watch how our customers behave on the site the path of completing a purchase. How long did the customer spend on the page and which part. The flexibility of adding filters. What do you dislike? Nothing that we can think of right now but the price could be cheaper. What problems are you solving with the product? What benefits have you realized? Initially, we used Smartlook to understand a certain error that ...
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AI
Administrator in Hospitality
06/30/20
Marketing Managers dream
What do you like best? The heatmap is extremely beneficial as so many websites have posts that no one looks at, What do you dislike? It can be a little complicated to read at times. What problems are you solving with the product? What benefits have you realized? I am able to see where my wbesite visitors are coming from to then see where my campaigns need to be steered too
VE
Viktor E
06/29/20
Helpful catch-all product insights
What do you like best? just started using, but looks very promising in getting insights to where customers struggle today in our apps What do you dislike? none discovered so far, but only have been using it a couple of days What problems are you solving with the product? What benefits have you realized? Finding out what is working as intended and what is not understood by users when they see something for the first time.
JD
Jan-Paul D
06/26/20
Great insight (beats Google Analystics)
What do you like best? See the individual visitors, that something GA cannot do for me What do you dislike? Nothing particular at this time. It's pricier, but that's not an issue. Recommendations to others considering the product: No What problems are you solving with the product? What benefits have you realized? It gave the possibility to understand how individual visitors are using my sites, which made it easier to adjust and improve.
R
Radim
06/24/20
Smartlook
What do you like best? Real-time monitoring & possibility of creating heatmaps What do you dislike? I cant exclude myself or colleagues from monitoring What problems are you solving with the product? What benefits have you realized? We are trying to watch visitors on our product web page. We need to find out why we lose potentional customers.
EP
Emanuele P
06/24/20
Powerful, simple and easy to use
What do you like best? Simple way to set and track and follow customer events. What do you dislike? Nothing. Simply perfect. I'd like to have smaller price :-) What problems are you solving with the product? What benefits have you realized? Thanks to Smartlook we can control the user experience and easily identify software usability problems
