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9.8

Spot Score

Smartlook - Heat Map Software

Smartlook Reviews in May 2025: User Ratings, Pros & Cons

Uncover customer insights to maximize your potential.

4.5

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Smartlook Reviews & Ratings

4.5

Very Good

Based on 1988 ratings & 280 reviews

Rating Distribution

Excellent

(247)

Very Good

(29)

Good

(2)

Poor

(1)

Terible

(1)

Expert's Review

Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more

Smartlook pros and cons

  • Easy to install and configure, providing quick setup and usability for users.

  • Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.

  • User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.

  • Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.

  • Lack of advanced features usage by all users may lead to underutilization of certain functionalities.

  • Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.

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Showing 101-110 out of 280

SK

Surinder Kaur

06/08/21

5 out of 5

Ana did my facial today and she was…

Ana did my facial today and she was amazing! such great customer service and I had an amazing glow. I will definitely be going back to see her soon! Thank you!!

HG

Himanshu G

06/07/21

5 out of 5

"Easy and best tool to save video recordings to analyze user behaviour."

What do you like best about Smartlook? i like the ease of integration and using tool. We are able to anlayze our users in a much better way now. What do you dislike about Smartlook?

MV

Marcel V

05/06/21

5 out of 5

"Good app"

What do you like best about Smartlook? Solid app for recording website traffic and customer behavior. What do you dislike about Smartlook?

RZ

Roman Z

04/16/21

5 out of 5

"Great tool for great price"

What do you like best about Smartlook? -easy screen recording, smart filters which helps me find bugs and issues -event based approach

MB

Milena B

04/09/21

5 out of 5

"Couldn't be happier with Smartlook"

What do you like best about Smartlook? Smartlook is very insightful and it has helped us greatly. Most of all, I'd like to highlight the amazing work of Smartlook's team in providing personalised attention. That really makes the difference at the time of deciding! I'm happy to count with them, every time I have questions I feel supported. Thanks Smartlook!

AU

Anonymous User

04/08/21

5 out of 5

"Easy to install, works great, even at free level"

What do you like best about Smartlook? Free level provides tons of functionality. Free trial and installation process was super easy. Just works. What do you dislike about Smartlook?

MM

Maneesh M

03/28/21

5 out of 5

"Awesome"

What do you like best about Smartlook? The fullness in getting the insights of user behavior. It's like watching what the user is doing which gives us all details about the bottlenecks, the need if improvements to make it easier for users.

IM

Imran M

02/18/21

5 out of 5

"Precise and does exactly what you need."

What do you like best about Smartlook? The insights are pretty impressive, love that they're doing all of it for the app as well. I was looking for a platform where I could get screen recording insights on both the web and app. The heatmaps tell you exactly where to focus.

AB

Artem B

02/17/21

5 out of 5

"Probably the best tool on the market"

What do you like best about Smartlook? Ability to create heatmaps super fast with historical data, segmentation on the fly, and many other features What do you dislike about Smartlook?

SQ

Saleem Q

01/26/21

5 out of 5

"Love the service"

What do you like best about Smartlook? It's very user friendly, and easy to use What do you dislike about Smartlook?