Smartling Reviews in June 2026: User Ratings, Pros & Cons

"Marie Rocks"

What do you like best about Smartling? Marie's customer service is 100%. She goes above & beyond. What do you dislike about Smartling? There have been some technical challenges but Maries has stepped up to help at all hours of the day. What problems is Smartling solving and how is that benefiting you? Translation of entire new website

"Smartling took us global"

What do you like best about Smartling? Quick, easy and high quality. We get an estimate for the work, accept it and the work is complete within days for the small jobs and just a few weeks for full websites. Our account managers are responsive and delightful. When we were doing our initial platform setup we ran in to some hiccups, but the technical team worked through them alongside us methodically until we were all ready to go. What do you dislike about Smartling? That more of our ...

"By far the most advanced and easy-to-use TMS I've worked with."

What do you like best about Smartling? Friendly and fun people. Good and fast Support. What do you dislike about Smartling? Feature improvement requests are sometimes super fast, sometimes it can take a while, but they're always actioned. What problems is Smartling solving and how is that benefiting you? MT implementation, improve translation TAT, dynamic workflows, in-context visuals, APIs with dev teams.

"After approximately 1 year of working with Smartling for enterprise-level localization"

What do you like best about Smartling? Over the last year we have been able to unify all of our localization efforts (across our enterprise) on the Smartling platform. What drew us to Smartling initially (in comparison to other TMS options) was its ease of use, extensibility, as well as the options of engaging them for translation services and the potential of harnessing their Global Delivery Network solution. Thus far, from a functional perspective, the platform has delivered and we have ...

"Amazing company with even better staff"

What do you like best about Smartling? I like that Smartling will always be available to work through any situation at any moment to support the success of out team. What do you dislike about Smartling? The ability not to be able to get a count on pages submitted as opposed to just strings. What problems is Smartling solving and how is that benefiting you? Being international available to customers. Furthering our brand identity.

"Very Handy Tool"

What do you like best about Smartling? The easy of use and the automatic translation feature. Support is always there to help and make quick time of getting back on any issues. It is really useful to have the file upload job type - this allows us to upload files of copy to get translated. What do you dislike about Smartling? Sometimes we have strings ingested that do not need to be and I have to manually exclude from being translated. Recommendations to others considering Smartling: If you ...

"Smartling has solved our multiple-language site translation issues"

What do you like best about Smartling? The people at Smartling are great! We always receive swift, professional, and concise information whenever we have questions or run into issues. Smartling also stays at the forefront of machine translation, and offers several ways to incorporate it into your translation workflow. I'm continually amazed at how fast the translated pages load, especially considering the myriad of tasks that take place before the page is even sent to the browser. What do ...

"Feature rich platform and excellent customer service"

What do you like best about Smartling? They offer a strong and competitive offering of services and plans accompanied by excellent customer service. Their account management team and customer success managers are top notch. Always willing to jump on a call and troubleshoot an issue or answer any question you may have. Their service is quick, high quality, and also offers nice integrations with other services like Slack. What do you dislike about Smartling? While there have been some ...

"Smartling has helped so much in centralizing and streamlining our localization process"

What do you like best about Smartling? Smartling is easy to use and we have a lot of stakeholders and workflows so simplicity is a must. The ease of use is not to say that Smartling isn't detailed and customizable. We have lots of complex needs and for the most part we are able to customize our use of the system to our specific needs. What do you dislike about Smartling? Smartling doesn't currently integrate with all of the internal systems we use so some processes are more manual than they ...

"Smartling allows us to localize at the scale we need."

What do you like best about Smartling? I love how all the strings are loaded into the interface and then I can work with them however I want through various batching and automation capabilities. The visibility into the workflows is fantastic, and the UI update from a year or so ago made everything very easy to find and use. What really sets Smartling apart for me is the support. The customer service is so excellent that I thought for a while that we were their biggest and most important ...