Smartling Reviews in June 2026: User Ratings, Pros & Cons

"The support we've had in getting our translation framework running has been excellent!"

What do you like best about Smartling? I really appreciated that the smartling team worked with us to tackle some of the initial challenges of getting our repos connected. It was a complex task but the smartling team were always super responsive, helpful, and open to feedback along the entire process. What do you dislike about Smartling? The user interface for the smartling product itself can be confusing at times. However, our CSM is always immediately responsive to my questions or ...

"It has its good, it has its bad"

What do you like best about Smartling? Cannot answers this question because it always say it's wrong What do you dislike about Smartling? integration with automated translation can be improved. Glossaries are useless, in that way Recommendations to others considering Smartling: try it What problems is Smartling solving and how is that benefiting you? workflow is faster

"Quick and easy platform for enterprise translations"

What do you like best about Smartling? - Excellent UI - Useful filters - Tight integration with our internal tools - Ability to provide context to string that are being translated What do you dislike about Smartling? There is not much I can comment here. I have had a seamless experience so far when using Smartling. Recommendations to others considering Smartling: Folks at Smartling are prompt at responding to your questions and help you with your projects. What problems is Smartling solving ...

"Great service any global business could use"

What do you like best about Smartling? The online portal is great when you're working with coworkers around the world. Being able to set deadlines and see the history of a project are important features. Plus, it's great that it integrates with our website so it's multilingual. What do you dislike about Smartling? Some languages can take longer than others. I wish searching for a specific string was easier, especially those that aren't assigned to a job yet (I have to bookmark a URL because ...

"Top notch customer service"

What do you like best about Smartling? I’ve been with Smartling for 3 years now and overall I am happy with the platform. Their customer service managers are amazing and I have always received prompt and accurate responses to all my requests. The interface is easy to navigate, and the tool is flexible in terms of setting up different workflows for each type of project & type of content and also user profiles. What do you dislike about Smartling? Some existing integrations could be ...

"Complete and organized"

What do you like best about Smartling? The multi-options the tool provides and the way to organize projects What do you dislike about Smartling? Not super intuitive when you start using it. Training is always needed What problems is Smartling solving and how is that benefiting you? SKU translations and errors during the translation process that are fixed by freelancers/IH Quick solution to translation issues

"Experience with Smartling"

What do you like best about Smartling? Smartling Dashboard is a great tool due to reporting transparency and interface that allows for control of target content. What do you dislike about Smartling? We would like to see an added interface or tab in the Dashboard to document technical queries and track Smartling’s response. What problems is Smartling solving and how is that benefiting you? Adaptation of new digital experiences, with cost transparency and ability to monitor and optimize ...

"Smartling has helped us better optimize cost savings"

What do you like best about Smartling? Smartling has given our business the ability to analyse key metrics which we had no access to before. This platform has made it possible to understand how to better optimize cost savings from our Translation Memory, saving our business both time and money. What do you dislike about Smartling? Whilst the system is extremely effective for the business, it would be good if it could ingest a variety of different formats to trigger translation. What ...

"Excellent experience"

What do you like best about Smartling? Reliable system and high quality translations. Also the amazing support from the Smartling team What do you dislike about Smartling? Sometimes issues in connections with our CMS, but that's more often than not to be blamed on our CMS Recommendations to others considering Smartling: Do it What problems is Smartling solving and how is that benefiting you? All of them :)

"Best Translation App"

What do you like best about Smartling? I’m managing the product localization team, handling over 30 languages in the platform. Smartling is the best tool for managing the massive translation projects and also for translating the contents in a most efficient way. Most recommended! What do you dislike about Smartling? It could be great if I can get some mobile experience to manage the projects or modify translations. What problems is Smartling solving and how is that benefiting you? I managed ...