Smartling Reviews in June 2026: User Ratings, Pros & Cons

Smartling – an awesome tool with amazing customer service team.

PROS: We are able to consolidate our translations in one solution. But I think the top perk of using this solution is the speed of translation. We're now able to complete our translation projects faster than before. I also like the Platinum support. It has been very helpful to us. CONS: When you use a third-party LSP, it's quite hard to get feedback across to translators.

It meets our localization needs

PROS: We are able to leverage our content translations through translation memory among our various projects. CONS: Some of the user interface has learning curve. But I have heard that they will release a new UI with simpler design and is easier to use.

"Excellent experience"

What do you like best about Smartling? Reliable system and high quality translations. Also the amazing support from the Smartling team What do you dislike about Smartling? Sometimes issues in connections with our CMS, but that's more often than not to be blamed on our CMS Recommendations to others considering Smartling: Do it What problems is Smartling solving and how is that benefiting you? All of them :)

"Exactly what's needed"

What do you like best about Smartling? Easy to use, lots of analytical tools, full process ownerships and control What do you dislike about Smartling? Nothing I can think of, all has been working well for us Recommendations to others considering Smartling: Automate as early as possible What problems is Smartling solving and how is that benefiting you? Automation of workflow, assets ownership, progress monitoring towards meeting deadlines

"Experience with Smartling"

What do you like best about Smartling? Smartling Dashboard is a great tool due to reporting transparency and interface that allows for control of target content. What do you dislike about Smartling? We would like to see an added interface or tab in the Dashboard to document technical queries and track Smartling’s response. What problems is Smartling solving and how is that benefiting you? Adaptation of new digital experiences, with cost transparency and ability to monitor and optimize ...

"I think the product and service is Great."

What do you like best about Smartling? Its a very flexible and easy to use tool, that makes our work a lot faster with better quality. What do you dislike about Smartling? Sometimes the incontext view doesn't work What problems is Smartling solving and how is that benefiting you? We can track the progress of the translations, as well as assign flexibly to reviewers per segment if necessary.

"Smartling has helped us better optimize cost savings"

What do you like best about Smartling? Smartling has given our business the ability to analyse key metrics which we had no access to before. This platform has made it possible to understand how to better optimize cost savings from our Translation Memory, saving our business both time and money. What do you dislike about Smartling? Whilst the system is extremely effective for the business, it would be good if it could ingest a variety of different formats to trigger translation. What ...

"Best Translation App"

What do you like best about Smartling? I’m managing the product localization team, handling over 30 languages in the platform. Smartling is the best tool for managing the massive translation projects and also for translating the contents in a most efficient way. Most recommended! What do you dislike about Smartling? It could be great if I can get some mobile experience to manage the projects or modify translations. What problems is Smartling solving and how is that benefiting you? I managed ...

"Using Smartling as Account Owner"

What do you like best about Smartling? The platform structure and UI are intuitive for translation resources, and there are good resources to onboard them. The Smartling team is highly collaborative and responsive and a pleasure to work with. What do you dislike about Smartling? Some features, such a DQF review, glossary and resource management, could be more centralized and easier to manipulate, e.g advanced filtering or editing. Alternative rates and payment tracking features, such as ...

"Very useful tool"

What do you like best about Smartling? The product has been very useful for us, making our translation process much more efficient, for example the API integration has made translation work seamless meaning that we can send and receive translated content with very little manual input. Being able to view individual strings, seeing their history, issues and comments, is really useful when trying to diagnose issues with our CMS. When we are implementing new features, the Smartling team have ...