Smallpdf Reviews in September 2026: User Ratings, Pros & Cons

Jingyi

I recently had the opportunity to experience customer service from Smallpdf, and it was such a positive experience that I felt it was worth sharing. After realizing I had forgotten to cancel a free trial, leading to an automatic renewal for an annual subscription, it was entirely my oversight. When I reached out to Smallpdf to request a refund, their response was quick, understanding, and supportive, especially the customer service representative, Cha. They demonstrated exceptional ...

SmallPDF is a brilliant product

SmallPDF is a brilliant product. It has a nice, intuitive user interface. But it's real attraction lies in the speed of conversion, the ability to handle multiple files at the same time, and unlock PDFs. By comparison, Acrobat's PDF conversion is prehistoric.

Superb Smallpdf Support

The support provided by Smallpdf Support is and has always been fast, efficient and always with the customers best interest in mind. Smallpdf is a great product and coupled with this superb reliable support (response & solution within 6 hours of my query) are the main reasons why I renew my registration each year. Thank you

Rating: 5 stars

Review: I recently had an issue with a transaction on Smallpdf, but I was amazed by the exceptional customer service I received. Due to a human error, I was charged incorrectly, but the Smallpdf team promptly rectified the situation and refunded me the full amount. Their responsiveness and willingness to address the issue exceeded my expectations. I truly appreciate their professionalism and dedication to customer satisfaction. Thank you, Smallpdf team, for your outstanding service!

Great customer service.

Date of experience: February 20, 2024

Fast and helpful support.

I received a very fast, helpful and human support from Shannen, smallpdf's customer support representative, after encountering an issue on my account. Smallpdf offers quality service, value for money, and top-notch document tools. I will keep on using the service.

I discovered that this website excels…

I discovered that this website excels in performing conversions better than any other.

I signed up for a free week trial after…

I signed up for a free week trial after a quick google search and found that this tool was perfect for a few small amends I needed to make to a pdf file. Typically, I then forgot I had signed up and a week later, the annual fee was taken from my credit card… eek! I contacted the support team who were really kind and after a quick conversation over email, they were generous enough to offer me a refund of the annual fee. Acts of human decency and kindness like this go a long way and I’m so ...

Very reactive customer support !!!

Very reactive customer support !!! Quick & efficient

I have used this service many times to…

I have used this service many times to convert documents - fast and user friendly. I recently had a billing related issue which was resolved to my satisfaction. Responses were prompt. I highly recommended using SmallPdf.